Error loading dialog: Argument cannot be empty Parameter name: SOBOUserName (500 Internal Server Error) when Request Signature with DocuSign

April 25, 2025 | KB: 1014570
Laserfiche DocuSign Integration

Summary

Received the following error when trying to Request Signature with DocuSign:

Error loading dialog: Argument cannot be empty Parameter name: SOBOUserName (500 Internal Server Error)

Cause

Cache issue

Resolution

Open the browser and clear browser's cache