Summary

Update on January 28, 2025: Chrome and Edge version 132 includes a change that removes the need for a previous Forms 11 Update 5 hotfix included in this article. Laserfiche Forms 11 Update 5 with Hotfix 1014514 (11.0.2311.50564) no longer encounters the issue previous documented in this article. The hotfix has been removed from this Knowledge Base article. If you have previously manually applied the Laserfiche Forms 11 hotfix from this article, see the instructions below to revert the change. For Laserfiche Forms 12, see the instructions below to insert an option to update the behavior.

What to do if you applied the hotfix previously available for Forms 11

If you manually replaced FormsCommonUtils.dll to version 11.0.2311.50585, revert FormsCommonUtils.dll to version 11.0.2311.50564 by uninstalling and reinstalling Laserfiche Forms 11 Update 5 with Hotfix 1014514.

1. Open the Windows Control Panel, click Programs, and click View installed updates. Locate Laserfiche Forms x64 11.0.2311.50564 Hotfix 1 KB:1014514 and click Uninstall.
2. reinstall Laserfiche Forms 11 Update 5 with Hotfix 1014514 to revert to FormsCommonUtils.dll version 11.0.2311.50564

What to do if you are on Laserfiche Forms 12

For Laserfiche Forms 12,

1. Insert a new row in the cf_options table to change how Laserfiche Forms invokes Chrome or Edge. See the following sample SQL script to insert the PuppeteerHeadlessMode option to the Forms database's cf_options table and set the option value to 0:

   INSERT INTO [dbo].[cf_options] ([optionname],[optionvalue])
   VALUES ('PuppeteerHeadlessMode', 0);
   

2. Restart the Laserfiche Forms Routing Service.

Related Links

List of Changes for Laserfiche Forms 11 Update 5.

List of Changes for Laserfiche Forms 11 Update 5 Hotfix 1014514.

Using Either Google Chrome or Microsoft Edge for PDF Generation with Forms 11 Update 2.