Summary

This article documents potential license renewal errors that you may encounter when renewing your Directory Server primary license.

Resource Mismatch

A common error that can occur during primary license renewal is if there has been changes to your licensed resources. You may receive the following error message:

Primary License renewal failed. To renew, please remove the following applications, features, or user license assignments.

You must reallocate the shown resources to match the new limit.

See the following examples of potential resource changes:

• User Licenses: For user license mismatches, the Current Usage column shows the number of licenses that are currently assigned for that license type, and the New Availability column shows the number of total available licenses in the new primary license. Remove licenses from users or devices, or reduce the license reservation assigned to organizations.
• Keyed Concurrent Licenses: In this example, the Current Usage column may show the number of "FullKey" licenses that are currently registered or reserved, and the New Availability column shows that the number of available licenses in the new primary license. Un-assign "FullKey" licenses assigned to a Laserfiche Server instance or reduce or remove "FullKey" license reservations for organizations.
• Product Licenses: Product license mismatches will show the number of registered instances in the Current Usage column, and the New Availability column will show either the number of available products or the removal of a product entirely. Click the link on product name and on Application listing page, remove the instances of product.

Additional Information

If the license renewal process encounters multiple errors, you must fix all the errors prior to completing the primary license renewal.

Please note that if the relicensing notifications feature is off, you may need to regenerate licenses for registered applications.

When resolving licensing mismatches, be aware that there is currently no single location in the Directory Server administration site that lists all applications holding a specific resource. Similarly, the organizations page does not have a report that lists all organizations that have reserved licenses for a specific resource.