Summary

When printing documents to Laserfiche Snapshot, the print status may show the document is in the queue for a long period of time.

Cause

An antivirus application on the computer could be interacting with the Windows print spooler and causing a delay.

Workaround

Add the Windows print spooler (spoolsv.exe) executable to the the respective antivirus application's exemption/exclusion list.

See the following default path for the executable:

• Windows print spooler: C:\Windows\System32\spoolsv.exe