The Laserfiche Directory Server's primary license automatic renewal is not successful

May 5, 2022 | KB: 1014288
Directory Server 10.4, Directory Server 11

Summary

The primary license autorenewal feature (based on expiration) fails. The Automatic Renewal Status always displays Unsuccessful. This issue exists in versions 10.4.4, 10.4.5, and 11, but patches are only available for 10.4.5 and 11. To work around this issue in 10.4.4, manually renew the license.

Resolution 1 (Directory Server 11)

Note: This patch is included with Directory Server 11 Update 2 or later.

If you are on Laserfiche Directory Server 11, click the following link to download a ZIP file containing the a Microsoft Windows Installer patch file that will update Laserfiche Directory Server 11.

KB1014288_11.zip

  1. Stop the Laserfiche Directory Server service. Make sure that the LFDS.exe process has stopped before installing the update.
  2. Extract and run LFDS_11_KB1014288_1143.msp on the computer hosting Directory Server.
  3. Restart the Laserfiche Directory Server service.

The update includes the following files:

  • LFDS.exe (Version 11.0.0.1143)
  • LMAdminWeb.dll (Version 11.0.0.1143)

Note: This patch is included in the Laserfiche Directory Server installation included in the Laserfiche 11 installation package. If you have downloaded and installed Laserfiche Directory Server 11 from the Laserfiche 11 package after June 8, 2021, you do not need to install this patch separately.

Resolution 2 (Directory Server 10.4)

If you are on Laserfiche Directory Server 10.4.5, click the following link to download a ZIP file containing the a Microsoft Windows Installer patch file that will update Laserfiche Directory Server 10.4.5.

KB1014288_1045.zip

  1. Stop the Laserfiche Directory Server service. Make sure that the LFDS.exe process has stopped before installing the update.
  2. Extract and run LFDS_1045_KB1014288.msp on the computer hosting Directory Server.
  3. Restart the Laserfiche Directory Server service.

The update includes the following files:

  • LFDS.exe (Version 10.4.5.1219)
  • LMAdminWeb.dll (Version 10.4.5.1219)
  • app.min.js

Related Links

Release Notes for Directory Server 11
List of Changes for Directory Server 11