End-of-Support for TLS 1.0 and 1.1 for Laserfiche Cloud

March 24, 2021 | KB: 1014205
Laserfiche Cloud

Summary

To ensure the highest level of security, Laserfiche Cloud is ending support for connections using TLS 1.0 or 1.1 as of January 1, 2021. Organizations on these versions will not be able to successfully connect to Laserfiche Cloud, and may encounter errors such as "No response received from the server" when attempting to access a repository in Laserfiche Cloud using a locally-installed client application. To ensure a smooth transition for those organizations using locally-installed desktop applications to connect with Laserfiche Cloud, Laserfiche is releasing patches to deprecate TLS 1.0 and 1.1 support and enforce connecting via TLS 1.2 or later. This will ensure that no additional configuration is required for these products.

All Laserfiche Cloud web applications are automatically updated for these changes with no additional action needed.

Note: While this change is specific to Laserfiche Cloud repositories, these patches can be used to make the transition to TLS 1.2 or higher easier for self hosted implementations that wish to end use of TLS 1.0 or 1.1 as well.

  • Laserfiche Client 10.4.2, including Laserfiche Scanning, Snapshot, and Office Integration
  • Quick Fields 10.3
  • Import Agent 10.4

If you are using Windows 7, Windows Server 2012, or Windows Server 2008 R2 and have not installed the update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP, you will also need to enable TLS 1.2 on the computers on which you will use these client applications.

The Import Agent patch was included in Import Agent 10.4.0 Update 1. For instructions on applying the Quick Fields patch, see List of Changes for Quick Fields 10.3 Hotfix 1014204. See below for instructions on updating the other listed products.

Laserfiche Snapshot 10.4.2

List of Changes

  • Laserfiche Snapshot will now use the TLS settings specified by the operating system when negotiating connections to the Laserfiche Server.

The update includes the following files:

  • LFSO104.dll (10.4.2.89)
  • Snapshot.exe (10.4.2.112)

Resolution

Laserfiche Snapshot 10.4.2 hotfix 1014205 contains a service pack that will update Laserfiche Snapshot.

Important: If you are using Scanning or Office Integration with the web client, you do not need to manually update them, as they are automatically updated. You only need to patch those components if you are using them with the Windows client.

Click the following link to download a zip file containing the service pack.

Snapshot_KB1014205.zip

Extract and run Snapshot_KB1014205_x64.msp for x64 systems, or Snapshot_KB1014205_x86 for 32-bit systems on the same machine as the Laserfiche Windows client installation that includes Laserfiche Snapshot.

Laserfiche Client 10.4.2

List of Changes

  • The Windows client will now use the TLS settings specified by the operating system when negotiating connections to the Laserfiche Server.

The update includes the following files:

  • LFSO104.dll (10.4.2.89)
  • LF.exe (10.4.2.256)

Resolution

The Laserfiche Windows client 10.4.2 hotfix 1014205 contains a service pack that will update the Laserfiche Windows client.

Click the following link to download a zip file containing the service pack.

LFClient_x86_1042256_KB1014205.zip

Extract and run LFClient_x86_1042256_KB1014205 on the same machine as the Laserfiche Windows client installation that includes Laserfiche Scanning.

Laserfiche Scanning 10.4.2

List of Changes

  • Laserfiche Scanning will now use the TLS settings specified by the operating system when negotiating connections to the Laserfiche Server.

The update includes the following file:

  • LFSO104.dll (10.4.2.89)

Resolution

Laserfiche Scanning 10.4.2 hotfix 1014205 contains a service pack that will update Laserfiche Scanning.

Important: If you are using Scanning or Office Integration with the web client, you do not need to manually update them, as they are automatically updated. You only need to patch those components if you are using them with the Windows client.

Click the following link to download a zip file containing the service pack.

LFScanning_x86_1042453_KB1014205.zip

Extract and run LFScanning_x86_1042453_KB1014205.msp on the same machine as the Laserfiche Windows client installation that includes Laserfiche Scanning.

Laserfiche Office Integration 10.4.2

List of Changes

  • Laserfiche Office Integration will now use the TLS settings specified by the operating system when negotiating connections to the Laserfiche Server.

The update includes the following files:

  • Laserfiche.Excel2010Plugin.dll (10.4.2.293)
  • Laserfiche.Excel2013Plugin.dll (10.4.2.293)
  • Laserfiche.Excel2016Plugin.dll (10.4.2.293)
  • Laserfiche.Excel2019Plugin.dll (10.4.2.293)
  • Laserfiche.HttpClient (10.4.2.95)
  • Laserfiche.Metadata.dll (10.4.2.293)
  • Laserfiche.Metadata.UI.dll (10.4.2.293)
  • Laserfiche.Metadata.resources.dll (10.4.2.293)
  • Laserfiche.Metadata.UI.resources.dll (10.4.2.293)
  • Laserfiche.OfficeLauncherBridge (10.4.2.293)
  • Laserfiche.OfficeMonitor.exe (10.4.2.293)
  • Laserfiche.OfficePlugin.Base.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.Common.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.Connector.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.Operation.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.Resource.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.Resource.resources.dll (10.4.2.293)
  • Laserfiche.OfficePlugin.UI.dll (10.4.2.293)
  • Laserfiche.Outlook2010Plugin.dll (10.4.2.293)
  • Laserfiche.Outlook2013Plugin.dll (10.4.2.293)
  • Laserfiche.Outlook2016Plugin.dll (10.4.2.293)
  • Laserfiche.Outlook2019Plugin.dll (10.4.2.293)
  • Laserfiche.PPT2010Plugin.dll (10.4.2.293)
  • Laserfiche.PPT2013Plugin.dll (10.4.2.293)
  • Laserfiche.PPT2016Plugin.dll (10.4.2.293)
  • Laserfiche.PPT2019Plugin.dll (10.4.2.293)
  • Laserfiche.RepositoryAccess (10.4.2.95)
  • Laserfiche.Word2010Plugin.dll (10.4.2.293)
  • Laserfiche.Word2013Plugin.dll (10.4.2.293)
  • Laserfiche.Word2016Plugin.dll (10.4.2.293)
  • Laserfiche.Word2019Plugin.dll (10.4.2.293)
  • Launcher.dll (10.4.2.293)

Resolution

Laserfiche Office Integration 10.4.2 hotfix 1014205 contains a service pack that will update Laserfiche Office Integration.

Click the following link to download a zip file containing the service pack.

LFOfficeIntegration_1042293_KB1014205.zip

Extract and run LFOfficeIntegration_x64_1042293_KB1014205.msp for x64 systems, or LFOfficeIntegration_x86_1042293_KB1014205.msp for 32-bit systems on the same machine as the Laserfiche Windows client installation that includes Laserfiche Office Integration.

Laserfiche Connector 10.3 Update 5

List of Changes

  • Laserfiche Connector now supports TLS 1.2. (268030, 268030)

This update includes the following files:

  • LFC.exe (10.3.0.336)
  • LFCUIAComWrapper.dll (10.3.0.336)
  • LFC.resources.dll (10.3.0.336)
  • LFC.exe.config (Last modified 2/20/2020)
  • analyzeWebpageLayout.js (Last modified 2/20/2020)
  • findElement.js (Last modified 8/8/2019)
  • findElementForFF.js (Last modified 8/8/2019)
  • Laserfiche.HttpClient.dll (10.3.0.261)
  • Laserfiche.DocumentServices.dll (10.3.0.261)
  • Laserfiche.I18n.dll (10.3.0.261)
  • Laserfiche.RepositoryAccess.dll (10.3.0.261)
  • Laserfiche.TextProviderClient.dll (10.3.0.261)
  • Laserfiche.RepositoryAccess.resources.dll (10.3.0.261)

Resolution

The Laserfiche Connector 10.3 update 5 (hotfix 1014233) contains a service pack that will update Laserfiche Connector.

  1. Click the following link to download a zip file containing the service pack.

    2. KB1014233.zip

  2. Extract the contents of the ZIP file.
  3. Run LFConnector_x64_1030336_KB1014233.msp or LFConnector_x86_1030336_KB1014233.msp (depending on if the machine is x64 or x32 bit) on the machine hosting Laserfiche Connector.