Summary

Laserfiche Server 10.4.3 introduces numerous bug fixes and performance enhancements, and provides support for the Audit Trail 11 Preview and the upcoming preview of the Outlook Online Add-in.

Installation Information

Laserfiche 10.4.3 is available on the Support Site in two packages: Laserfiche Avante and Laserfiche Rio. Laserfiche Team and Laserfiche United customers should use the Laserfiche Avante 10.4.3 installation package.

The installation process works best when run from local media. Certain aspects of the installation wizard may not function correctly when run directly from a network drive or file share. For example, the installation may not automatically resume following a reboot after installing the setup prerequisites; you must manually restart the installation, or you may be unable to assign a domain account during the service configuration step of the installation.

Upgrading from Laserfiche 8, 9, 10.0, 10.1, 10.2, or 10.3

After installing Laserfiche Server 10.4.3, the Server will automatically update the version 8, 9, 10.0, 10.1, 10.2, or 10.3 database. This update process will happen the first time the Laserfiche Server attempts to load a repository. The update process happens behind the scenes, and does not require any user input. It is performed in-place, and does not create a new database. When the update is complete, your repository will be compatible with the Laserfiche 10.4.3 Server.

Note: With large databases, the automatic schema update may take some time. Be aware that your Laserfiche repository will be inaccessible during this process even though the Laserfiche Server service is running. Check the Windows Event Log to see when the process is complete.

Important: This update occurs in-place and does not create a new database. Therefore, you should ensure that you have a working backup before installing the Laserfiche Server 10.4.3 or registering your repository to it.

The search catalog will also automatically be updated when the repository is first connected. Once the catalog has been updated, the repository will automatically begin a reindex operation. This operation may be lengthy, especially in large repositories. Full-text and other indexed searches will not return complete results until the indexing is complete.

Laserfiche Server System Requirements

Minimum Server Requirements

• Processor Type (CPU): Intel or AMD x64 Processor at 1.8 GHz; 64-bit Windows operating system
• Memory: 2 GB RAM
• Operating system: Windows Vista (Service Pack 2), Windows 7 (Service Pack 1), Windows 8, Windows Server 2012, Windows 8.1, Windows Server 2012 R2, Windows 10, Windows Server 2016

Note: The Laserfiche Server is only supported on x64 versions of your Windows operating system. In addition, production implementations of the Laserfiche Server should be installed on Windows Server operating systems; non-server operating systems are supported for testing and demonstration purposes.

Note: If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, Windows Server 7 and Windows Server 2008 R2 both require Service Pack 1 to be installed.

• Database engine: Microsoft SQL Server 2008 (Service Pack 3), Microsoft SQL Server 2008 R2 (Service Pack 2), Microsoft SQL Server 2012 (Service Pack 2), Microsoft SQL Server 2014, Microsoft SQL Server 2016, Oracle 10g (10.2.0.5+), Oracle 11g (11.1.0.7+), Oracle 11g R2 (11.2.0.1+), Oracle 12c

Note: If you are using an Oracle 12c server, please install the Oracle 12.1.0.2 client on the computer hosting the Laserfiche Server.

Note: If you are using an Oracle DBMS, make sure that Oracle Client 11.2.0.2.1 or later with the corresponding version of Oracle Data Access Components (ODAC) is installed on the computer hosting the Laserfiche Server.

Note: Express editions of the above Microsoft SQL Server versions are supported, but are only suitable for repositories of fewer than one million pages and five or fewer simultaneously-connected users. Larger or more frequently-accessed repositories will see significant performance issues when using Microsoft SQL Server Express.

Recommended Server Requirements

• Processor Type (CPU): Intel or AMD x64 Processor at 2.0 GHz or faster; 64-bit Windows operating system
• If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, a quad core CPU is recommended.
• Memory: 4 GB RAM
• If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, 8 GB of RAM is recommended.
• Operating system: Windows Server 2008 R2 or later, x64 editions only

Note: If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, Windows Server 2008 R2 requires Service Pack 1 to be installed.

• Database engine: Microsoft SQL Server 2008 (Service Pack 1), Microsoft SQL Server 2008 R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Microsoft SQL Server 2016, Oracle 11g (11.1.0.7+), Oracle 12c

Note: The Oracle server must be used with a supported Oracle client, and the Oracle client and the corresponding version of Oracle Data Access Components must be installed on the computer hosting the Laserfiche Server. Laserfiche supports Oracle client 11.2.0.3 and later, and Oracle client 12.1.0.2 and later.

Note: For Microsoft SQL Server requirements, see Microsoft's SQL Server home page (http://www.microsoft.com/sql). For Oracle Server requirements, see Oracle documentation or Oracle's website (http://www.oracle.com/).

Laserfiche Full-Text Indexing and Search Service

The following recommended specifications assume that Laserfiche Full-Text Indexing and Search Service has been installed on a dedicated machine. If it is installed on the same computer as the Laserfiche Server, see the applicable notes under Laserfiche Server recommended specifications, above.

• CPU: Intel or AMD x64 Processor at 2.0 GHz or faster; 64-bit Windows operating system
• Memory: 6 GB RAM
• Operating system: Windows Server 2008 R2 or later

Known Issues

• 1014229 Laserfiche Server may become unstable when working with entry metadata that involves dynamic fields with potentially NULL values. (268866)
• If Laserfiche Federated Search is installed before the Laserfiche Server, installing the Laserfiche Server will prompt the user to modify or repair the Full-Text Search Service installation, as Federated Search has already installed the search service. You can safely cancel the modify/repair dialog box.
• When sharing a document that has been configured to be exported with an audit reason, you may be prompted for a reason for exporting from a drop-down of the configured reasons. However, the reason will not show up in Audit Trail. Instead, the "Reason" column will display the following message: "An audit reason was not specific, or an invalid reason was specified." (198547)
• While exporting or printing a PDF document from the web client, the exported or printed PDF may not contain any watermarks or annotations previously applied to it. The excluded annotations include: sticky notes, rectangles, polygons, freehand, callouts, textboxes, lines, images, strikethroughts, and underlines. In contrast, highlights, redactions and stamps still appear. These issues may be a result of installing the Microsoft .NET Security and Quality Rollups from September 2017. For a workaround on this issue, see the help in the Microsoft Support website.(46381)
• When installing Laserfiche web client on Windows 7 without .NET 4.7.2 already installed, you will need to use the Office Offline Installer from the Microsoft Support website.(199339)
• Users cannot perform searches for documents with hold that do not have a due date. (94048)
• Editing documents in the browser using the Office Online integration is disabled for users on Firefox version 66 and higher. This is due to a known issue in Firefox. See Mozilla bug 1536453. (188694)
• In some cases, viewing a PowerPoint file that contains embedded video using the Microsoft Office Online integration can cause the web client to become unresponsive. (153853)
• The Time and DateTime fields do not display the long format in Laserfiche Scanning. (191495)
• The Thumbnail pane does not automatically scroll as more pages are scanned in Laserfiche Scanning. (193811)
• Scanning multiple documents in Laserfiche Scanning can remove metadata from a child dynamic field. (189913)
• In Laserfiche Scanning, after scanning a document with a template that has dynamic fields, all fields stay selected. You must click in each field to deselect them. (172465)
• In Laserfiche Scanning, the Backspace key does not remove characters in a dynamic field. To remove characters, select the character and click Delete. (172441)
• Read-only fields are editable in Laserfiche Scanning, but the changes are not saved when storing the documents to Laserfiche. (30038)
• In Laserfiche Scanning, a new value box in a multi-value field is not created when pressing the Tab key. (63313)
• When using a default token for a list field, the token is not displayed (field is blank) when using Laserfiche Scanning. (79689)
• In Laserfiche Scanning, scanning into a folder path containing quotation marks fails with "Invalid characters in path" error. (118665)
• The %(DateTime) token in Laserfiche Scanning appears invalid, but when stored, it works correctly. (123619)
• Pressing CTRL+SHIFT to create a copy of a document when dragging and dropping it in the web client does not function in Chrome browsers. (61596)
• In some cases, when a search has been run in the web client using Internet Explorer 11, the search type option will not open when re-opening the Advanced Search dialog box. (79394)
• Locations may not display when using Internet Explorer to access the web client from the same computer on which the web client was installed. (86438)
• When a document contains both portrait- and landscape-oriented image pages, it will be printed using the orientation of the first page when printing from the web client. (124816)
• Some backslash (\) characters are replaced with forward slash (/) characters by the browser when search queries are generated as URLs. This issue can be avoided by encoding the backslash using %5c. (123399)
• In some cases, when accessing the web client configuration page using Internet Explorer, the edit and delete icons will not display for some items. (146099)
• Very large pages in Microsoft Office documents, such as an Excel spreadsheet, can cause the browser to become unresponsive. (144539)
• Shortcuts in a folder that is under a hold, that are linked to a target entry that is not under hold, will display as under a hold in the contents pane but not in the details pane. (96748)
• When editing a PowerPoint document with document co-authoring enabled, if the PowerPoint is under version control, multiple versions may be created from a single save. (53667)
• Only files of 1GB or smaller can be imported using Cloud Import Services. (44578)
• The field and template management sections of the web client's management page may not load when using Arabic language settings if an invalid Umm al-Qura calendar date is used in a field's default value. (34834)
• The compression quality level for PDFs is ignored when exporting imaged document as PDFs using the Windows client. (32139)
• When using document co-authoring to edit a Microsoft Word document in the web client, the co-authoring lock may not be released when closing the document. The document can still be edited using the web client, but cannot be edited using other client applications until the lock times out after 30 minutes. (53665)
• When using document co-authoring to edit a Microsoft Office document, the co-authoring lock may not be released when you sign out if the tab containing the document is left open. The document can still be edited using the web client, but cannot be edited using other client applications until the lock times out after 30 minutes. (49554)
• When assigning a template, default values cannot be deleted from individual fields. They can be modified, or deleted once the document has been saved. (30056)
• In some cases, when printing a document from Web Access, watermarks and most annotations will not be included. This issue does not affect highlights, redactions, or stamps. (46381)
• When exporting a folder as a ZIP file, the export may fail if the ZIP contains a folder with a very long path. (51258)
• Printing very large imaged documents can cause the web client to freeze. Exporting the document first and then printing resolves this issue. (27419)
• When the web client is embedded in an iframe, if the website containing the iframe and the web client are not hosted on the same machine, the web client plugin will not be correctly detected and functionality that requires the plugin will silently fail. Hosting the web page containing the iframe and the web client on the same computer resolves this issue. (153451, 29023)
• When the web client is embedded in an iframe, Laserfiche plugins (i.e., Laserfiche Scanning, Microsoft Office Plugin, Digital Signatures) will not be correctly detected and functionality that requires the plugins will fail. (29023)
• Using the "select all" option in folders containing very large numbers of entries can cause the web client to hang and can result in "Thread was being aborted" and "Request time out" errors in the event viewer. (153328, 19044)
• When generating pages from fillable PDFs, the information in the fillable fields will be lost. Generating the pages using Laserfiche Snapshot resolves this issue. (142592)
• In some cases, when selecting multiple documents and viewing their fields in the preview pane, only the metadata for one document will be displayed. (129920)
• When the Laserfiche web client 10.2 is installed, and then uninstalled, and Web Access 9.2 is subsequently installed on the same computer, Web Access 9.2 will not be able to run correctly. Manually deleting the Web Files folder from the Web Access installation folder prior to installing Web Access 9.2 resolves this issue. (152502)
• Horizontal scrolling in the web client's document viewer behaves inconsistently when the web client is viewed on iOS 9.2 devices. (133307)
• When using the web client in Chrome, long list or dynamic fields cannot be scrolled through. (149015)
• If a Laserfiche web client application or plugin (such as Scanning or the Signing Integration) is installed before Firefox is installed, the version of the plugin for Firefox cannot be installed. Manually uninstalling and then reinstalling one of the plugins resolves this issue. (152873)
• When a document with a PDF portion is under version control, opening older versions of the document in the web client may result in slow performance. (141855)
• Users may receive a "The address wasn't understood" error when using the context menu in the web client if they are using Firefox with the setting "network.protocol-handler.external.javascript" is set to "true". Setting the value to false (the default option) resolves this issue. (140371)
• When adding tokens to a Word document using the Laserfiche Office Integration, in some cases only the first value of a multi-value field token will be inserted. (252715)
• If you change your time zone after applying an event time filter in Audit Trail, events may be incorrectly filtered. Applying the filter again after changing the time zone resolves this issue. (129892)
• In some cases, users viewing the records pane for a document will receive an "Access denied. [9013]" error if they have not been granted Browse rights for the document's parent folder or folders. (143201)
• After an upgrade from Web Access 10.0 to Web Access 10.1 or the web client 10.2, the configuration page may not load correctly due to cached content. Manually refreshing the page resolves this issue. (142701)
• In some cases, touch screen controls may not function for large lists. (141200)
• On some browsers, you cannot use ENTER or SPACEBAR to select a template from the template list. If this is the case, ALT + DOWN ARROW will work in all affected browsers. (141417)
• When accessing media files on iOS, media streaming will fail if SSL is enabled and the certificate is self-signed. (140254)
• Comparing changes between two versions of an Excel spreadsheet can fail when using Microsoft Excel 2016 in the 64-bit version. (143309)
• When changing the scan source in Laserfiche Scanning to TWAIN, you may need to re-select the scanner. (124503)
• Microsoft Excel 2013 may crash when importing a file and generating text for it. (115253)
• The Windows client preview pane sometimes shows a blank metadata pane when changing selected documents. (113583)
• Please make sure that the Laserfiche 9.1 database upgrade is complete before using QRcmd.exe to reindex a repository. (110044)
• When viewing a PDF in the Folder Browser's Document Preview Pane or the Document Viewer's Electronic File Pane, hyperlinks in the PDF may not work. (94419)
• Remote computers cannot view a shared Snapshot printer's Laserfiche Snapshot Properties dialog box.
• The Laserfiche Snapshot Printer Preferences dialog box contains untranslated text when used with a language pack. (94599, 94597, 94402, 94326)
• On the Commands tab in the Customize toolbar dialog box, the Categories listing may list Business Processes twice when a language pack is in use.
• Scanning uses a custom protocol link. This can cause Internet Explorer to display a security warning when using SSL. The Scanning web service is still using encrypted (https) communication. (71181)
• Uninstalling Scanning and the Office Plugin will not uninstall the associated language packs.

Related Links

• 1014199 List of Changes for Laserfiche 10.4.3
• 1014082 Release Notes for Laserfiche 10.4.2
• 1014086 List of Changes for Laserfiche 10.4.2
• 1014049 Release Notes for Laserfiche 10.4.1.
• 1014048 List of Changes for Laserfiche 10.4.1.
• 1014026 Release Notes for Laserfiche 10.4.
• 1014025 List of Changes for Laserfiche 10.4.
• 1013908 Release Notes for Laserfiche 10.3.
• 1013909 List of Changes for Laserfiche 10.3.
• 1013819 Release Notes for Laserfiche 10.2
• 1013820 List of Changes for Laserfiche 10.2
• 1013760 Release Notes for Laserfiche 10.1
• 1013761 List of Changes for Laserfiche 10.1.
• 1013707 Release Notes for Laserfiche 10.
• 1013706 List of Changes for Laserfiche 10.
• 1013713 Release Notes for Web Access 10.
• 1013714 List of Changes for Web Access 10.

See the following articles for information on previous versions of Laserfiche.

• 1013609 List of Changes for Laserfiche 9.2.1.
• 1013528 List of Changes for Laserfiche 9.2.
• 1013418 Release and Hotfix Information for Laserfiche 9.1.1.
• 1013383 Release and Hotfix Information for Laserfiche 9.1.0.
• 1013341 Release and Hotfix Information for Laserfiche 9.0.3.
• 1013227 Release and Hotfix Information for Laserfiche 9.0.2.
• 1013132 Release and Hotfix Information for Laserfiche 9.0.1.
• 1013061 Release and Hotfix Information for Laserfiche 9.0.0.