Summary

This article outlines steps to for generating an HTTP archive format (HAR) file. An HTTP archive format file contains performance data detailing your browser's interactions with a website. Laserfiche Technical Support may request that you generate a HAR file for troubleshooting purposes. Up-to-date versions of most web browsers include built-in tools for generating a HAR file.

To export a HAR file from Chrome, Firefox, or Edge

1. Open your web browser to the affected web page.
2. Press the F12 key to open the developer tools panel.
3. View the Network tab.
4. Turn on the option to retain all logged entries:
   • Google Chrome: Select the Preserve log checkbox.
   • Mozilla Firefox: Select the Persist Logs checkbox.
   • Microsoft Edge: Clear the Clear entries on navigate option.
5. Attempt to reproduce the unexpected behavior.
6. Save the recorded events as a HAR file:
   • Google Chrome: Right-click on the list of recorded entries and click Save all as HAR with content.
   • Mozilla Firefox: Right-click on the list of recorded entries and click Save All as HAR.
   • Microsoft Edge: Click the Export as HAR toolbar button.
7. Close the developer tools panel.