Summary

When starting Laserfiche Directory Server 10.0 and later, you may receive the following error message: "Error 1067: 'The process terminated unexpectedly.'" Before this symptom occurred, you may have modified the ports used by Laserfiche Directory Server.

Cause

There may be a URL reservation mismatch depending on what user the Laserfiche Directory Server is running as. This issue may occur if you have previously manually reserved URLs for the Laserfiche Directory Server service user while configuring Laserfiche Directory Server to run as a non-administrative user.

Resolution

You can use netsh commands to get a list of reserved URLs and see if there are any for the Laserfiche Directory Server service user. If there are, you can then delete the mismatched URL reservations.

1. Run netsh http show urlacl on the Laserfiche Directory Server.
2. Delete the mismatched URLACLs for Laserfiche Directory Server. See Microsoft's documentation.
3. Uninstall and reinstall Laserfiche Directory Server.
4. If necessary, re-reserve the necessary URLs for the correct service user. See Microsoft's documentation.