Summary
When installing Laserfiche 10.3.1, the Prerequisites step may be unable to successfully install the Visual C++ Runtime 15 (x64) item.
The installation log may log an error similar to the following entry:
Failed to install Visual C++ Runtime 15 (x86) (vc_redist.x86.exe). Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs in the Control Panel.
Cause
The installation may not properly detect that a more recent version of the Microsoft Visual C++ Redistributable for Visual Studio 2017 is already installed on the computer.
Workaround
The Laserfiche 10.3.1 installation package checks that version 14.11.25325.0 of the Microsoft Visual C++ Redistributable for Visual Studio 2017 is installed. If you have a later version of the redistributable installed, it is safe to select the Bypass Prerequisites option and continue the installation.
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