Summary

Certain files and pieces of information are frequently requested for support cases dealing with Laserfiche Quick Fields 10. Having them ready can expedite the handling of your support case.

Commonly requested files and information

• Please provide the information listed in the General Technical Support Checklist: (KB 1013987).
• If the issue occurred while activating or deactivating Quick Fields, please refer to the following Knowledge Base article: (KB 1012411).
• Have a copy of the .qfx file for the Quick Fields session that is encountering problems. This file should be in the location you specified when the session was saved.
• Export a Laserfiche briefcase containing the template and/or the fields used in the session. You can provide this by creating a new document and assigning those template/fields to it. You can then export the folder containing that document as a briefcase.
• Include a copy of the contents of the output pane. To save a copy of the output pane results, do the following:
1. Open Quick Fields and load the session that is encountering problems.
2. Reproduce the error.
3. View the Output tab. Right-click in the Output tab and select Save to File.
4. Specify a name for the text file, and click Save.
• Note the session's temporary folder, which is C:\ProgramData\Laserfiche\Quick Fields\Files by default. This will provide us with a small sample of the images that were being processed when you encountered the error.
• If the problem occurred while using Quick Fields Agent, do the following:
1. In the Quick Fields Agent Administration Console, connect to the Quick Fields Agent server. Expand the server node, select the Settings node and set the Logging Level to "Diagnostic."
2. Reproduce the problem.
3. Open the Windows Event Viewer and acquire a copy of the application event logs, in .evt or .evtx format. See the General Technical Support Checklist for instructions on getting event logs.
• If the problem occurred while scanning, for the most part you can treat it as a problem with Laserfiche Scanning. Please refer to the following Knowledge Base article for troubleshooting steps and information: (KB 1013990).
• If the problem is related to the Quick Fields Migration Utility, please provide a copy of the original .qfs file along with the version and build number of QFMigrator.exe, located at C:\Program Files (x86)\Laserfiche\Quick Fields\Legacy\QFMigrator.exe.