Summary

Certain files and pieces of information are frequently requested for support cases dealing with Workflow 10. Having them ready can expedite the handling of your support case.

Commonly requested files and information

1. General Technical Support Checklist Please provide the information listed in the General Technical Support Checklist
2. Workflow Instance Details: If the issue is related to the running of a workflow instance, take note of the specific instance details, the exact time an error occurred, and the specific activity that the error occurred with. Take screenshots of all tabs of the workflow instance details.
3. Workflow Logs: Acquire a copy of the Workflow "Logs" folder located under the Workflow Program Files folder. By default, the path will look like "C:\Program Files\Laserfiche\Laserfiche Workflow 10.x\Logs." If possible, compress this folder in zip format to reduce its size.
4. Workflow Definition File: Export a copy of the problem workflow definition (.wfi file).
5. Windows Event Viewer Logs: Export the Application, System, and LFWorkflow event viewer logs from the Workflow Server.
6. Briefcase of necessary sample objects: Provide a Laserfiche Briefcase containing sample documents, templates, and anything else that may be necessary to reproduce an issue.