Laserfiche 10.3 introduces several new features to make it easier to work with documents in your repository, as well as numerous fixes.
Laserfiche 10.3 is available on the Support Site in two packages: Laserfiche Avante and Laserfiche Rio. Laserfiche Team and Laserfiche United customers should use the Laserfiche Avante 10.3 installation package.
The installation process works best when run from local media. Certain aspects of the installation wizard may not function correctly when run directly from a network drive or file share. For example, the installation may not automatically resume following a reboot after installing the setup prerequisites; you must manually restart the installation. Or you may be unable to assign a domain account during the service configuration step of the installation.
Laserfiche 10.3 does not support Windows XP, Windows Server 2003, or Microsoft SQL Server 2000.
If Laserfiche 9 is currently installed on a computer with Windows XP or Windows Server 2003, you will not be able to install Laserfiche 10.3 on that computer. You must move your Laserfiche Server before upgrading to version 10.3.
Laserfiche 9.2 dropped support for SQL Server 2000. If you are upgrading from an earlier version of Laserfiche 9 to Laserfiche 10 and are currently using SQL Server 2000 to host a Laserfiche repository, you must move to a SQL Server 2005 or later database before upgrading Laserfiche Server to version 10.
After installing Laserfiche Server 10.3, the Server will automatically update the version 8, 9, 10.0, 10.1, or 10.2 database. This update process will happen the first time the Laserfiche Server attempts to load a repository. The update process happens behind the scenes, and does not require any user input. It is performed in-place, and does not create a new database. When the update is complete, your repository will be compatible with the Laserfiche 10.3 Server.
Note: With large databases, the automatic schema update may some time. Be aware that your Laserfiche repository will be inaccessible during this process even though the Laserfiche Server service is running. Check the Windows Event Log to see when the process is complete.
Important: This update occurs in-place and does not create a new database. Therefore, you should ensure that you have a working backup before installing the Laserfiche Server 10.3 or registering your repository to it.
The search catalog will also automatically be updated when the repository is first connected. Once the catalog has been updated, the repository will automatically begin a reindex operation. This operation may be lengthy, especially in large repositories. Full-text and other indexed searches will not return complete results until the indexing is complete.
Minimum Server Requirements
- Processor Type (CPU): Pentium 4, AMD Opteron, AMD Athlon 64, or more recent processor (at least 1.8 GHz); a 64-bit CPU is required and the operating system must be an x64 version
- Memory: 2 GB RAM
- Operating system: Windows Vista (Service Pack 2), Windows Server 2008 (Service Pack 2), Windows 7 (Service Pack 1), Windows Server 2008 R2 (Service Pack 1), Windows 8, Windows Server 2012, Windows 8.1, Windows Server 2012 R2, Windows 10, Windows Server 2016
Note: The Laserfiche Server is only supported on x64 versions of your Windows operating system. In addition, production implementations of the Laserfiche Server should be installed on Windows Server operating systems; non-server operating systems are supported for testing and demonstration purposes.
Note: If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, Windows Server 7 and Windows Server 200 R2 both require Service Pack 1 to be installed.
- Database engine: Microsoft SQL Server 2008 (Service Pack 3), Microsoft SQL Server 2008 R2 (Service Pack 2), Microsoft SQL Server 2012 (Service Pack 2), Microsoft SQL Server 2014, Microsoft SQL Server 2016, Oracle 10g (10.2.0.5+), Oracle 11g (11.1.0.7+), Oracle 11g R2 (11.2.0.1+), Oracle 12c
Note: If you are using an Oracle 12c server, please install the Oracle 12.1.0.2 client on the computer hosting the Laserfiche Server.
Note: If you are using an Oracle DBMS, make sure that Oracle Client 11.2.0.2.1 or later with the corresponding version of Oracle Data Access Components (ODAC) is installed on the computer hosting the Laserfiche Server.
Note: Express editions of the above Microsoft SQL Server versions are supported, but are only suitable for repositories of fewer than one million pages and five or fewer simultaneously-connected users. Larger or more frequently-accessed repositories will see significant performance issues when using Microsoft SQL Server Express.
Recommended Server Requirements
- Processor Type (CPU): Intel Core 2 Duo or Athlon Phenom or more recent dual-core processor (at least 1.8 GHz); a 64-bit CPU is required and the operating system must be an x64 version
- If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, a quad core CPU is recommended.
- Memory: 4 GB RAM
- If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, 8 GB of RAM is recommended.
- Operating system: Windows Server 2008 or later, x64 editions only
Note: If the Laserfiche Server and Laserfiche Full-Text Indexing and Search Service will be installed on the same computer, Windows Server 200 R2 requires Service Pack 1 to be installed.
- Database engine: Microsoft SQL Server 2008 (Service Pack 1), Microsoft SQL Server 2008 R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Microsoft SQL Server 2016, Oracle 11g (11.1.0.7+), Oracle 12c
Note: The Oracle server must be used with a supported Oracle client, and the Oracle client and the corresponding version of Oracle Data Access Components must be installed on the computer hosting the Laserfiche Server. Laserfiche supports Oracle client 11.2.0.3 and later, and Oracle client 12.1.0.2 and later.
Note: For Microsoft SQL Server requirements, see Microsoft's SQL Server home page (http://www.microsoft.com/sql). For Oracle Server requirements, see Oracle documentation or Oracle's website (http://www.oracle.com/).
The following recommended specifications assume that Laserfiche Full-Text Indexing and Search Service has been installed on a dedicated machine. If it is installed on the same computer as the Laserfiche Server, see the applicable notes under Laserfiche Server recommended specifications, above.
- CPU: Intel Core 2 Duo or Athlon Phenom or more recent dual-core processor (at least 1.8 GHz); a 64-bit CP is required and the operating system must be an x64 version
- Memory: 6 GB RAM
- Operating system: Windows Server 2008 or later
Minimum Web Server Requirements
- Processor Type (CPU): Pentium 4, AMD Opteron, AMD Athlon 64, or more recent processor
- Memory: 1 GB RAM
- Operating system: Windows Server 2008 with IIS 7, Windows Vista (Service Pack 2) Premium or higher with IIS 7, Windows 7 with IIS 7.5, Windows Server 2008 R2 with IIS 7.5, Windows 8 with IIS 8, Windows Server 2012 with IIS 8, Windows 8.1 with IIS 8.5, Windows Server 2012 R2 with IIS 8.5. Windows 10 with IIS 10, Windows Server 2016 with IIS 10.
- Laserfiche Server: The Laserfiche web client 10.3 requires version 10.3 or later of the Laserfiche Server. The web client is not compatible with standalone editions of Laserfiche (Executive, Desktop, etc.).
- Internet Information Services (IIS): IS 7 (Windows Vista or Windows Server 2008), IIS 7.5 (Windows 7 or Windows Server 2008 R2), IIS 8 (Windows 8, Windows Server 2012), IIS 8.5 (Windows 8.1, Windows Server 2012 R2), IIS 10 (Windows 10). See Configuring IIS for more information about IIS features that must be enabled with the web client.
Note: Server operating systems (Windows Server 2008, etc.) are preferred.
Recommended Web Server Requirements
- CPU: 2.8 GHz or faster processor
- Memory: 2 GB RAM
- Operating system: Windows Server 2008 or later, x64 only
- Laserfiche Server: The Laserfiche 10.3 web client requires version 10.3 or later of the Laserfiche Server. The web client is not compatible with standalone editions of Laserfiche (Executive, Desktop, etc.).
- Internet Information Services (IIS): IS 7 (Windows Vista or Windows Server 2008), IIS 7.5 (Windows 7 or Windows Server 2008 R2), IIS 8 (Windows 8, Windows Server 2012), IIS 8.5 (Windows 8.1, Windows Server 2012 R2), IIS 10 (Windows 10, Windows Server 2016). See Configuring IIS for more information about IIS features that must be enabled with the web client.
Note: Hardware requirements may fluctuate based on the number of users logged in to the server. If you expect to have many simultaneous connections to your Laserfiche web server, we encourage you to configure it with a faster CPU and/or add more RAM.
Note: Serving high-resolution images can require large amounts of system resources. If your repository contains high-resolution images, make sure that the total paging file size on the Laserfiche web server is at least twice the amount of physical memory (RAM).
Web Client Workstations
- The web client is supported on Internet Explorer 11 or later, Microsoft Edge, Firefox, Safari for iOS, and Chrome.
Minimum Office Integration Requirements
- Processor Type (CPU): Pentium 4, AMD Opteron, AMD Athlon 64, or more recent processor (at least 1.8 GHz)
- Memory: 2 GB RAM
- Operating system: Windows Vista (Service Pack 2), Windows Server 2008 (Service Pack 2), Windows 7 (Service Pack 1), Windows Server 2008 R2 (Service Pack 1), Windows 8, Windows Server 2012, Windows 8.1, Windows Server 2012 R2, Windows 10, Windows Server 2016
- Microsoft Office: Microsoft Office 2007 (32-bit only), Microsoft Office 2010 (32-bit and 64-bit), Microsoft Office 2013 (32-bit and 64-bit), Microsoft Office 2016 (32-bit and 64-bit)
- With folders containing long paths (1024 characters or more), downloading will not occur. (51258)
- In some cases, changes to PowerPoint presentations may not be saved when document co-authoring is enabled. (62606)
- When using the web client's management page to view properties for trustees, the General tab will not display for LDAP users if the server edition is Laserfiche Avante. LDAP users can still be viewed using the desktop administration console. (53713)
- In some situations, users may be unable to type into a text box or callout annotation when using the web client with Internet Explorer 11. Closing and re-opening the document may resolve this issue. (51713)
- On some operating systems, using the shortcut CTRL+SHIFT when dragging and dropping a document to create an LFE shortcut fails. (42943)
- When editing a Powerpoint document with document co-authoring enabled, if the Powerpoint is under version control, multiple versions may be created from a single save. (53667)
- Selecting the "Sign out" option will not always prompt you to save pending unsaved changes. You should save all changes before attempting to sign out. (50768)
- Only files of 1GB or smaller can be imported using Cloud Import Services. (44578)
- If a Microsoft Excel spreadsheet is imported to Laserfiche and has the same name as an existing document in the same folder, and you choose to save the document as a new version of the existing document, text generation may cause an exception in Microsoft Excel. (43261)
- The field and template management sections of the web client's management page may not load when using Arabic language settings if an invalid Umm al-Qura calendar date is used in a field's default value. (34834)
- The compression quality level for PDFs is ignored when exporing imaged document as PDFs using the Windows client. (32139)
- When using document co-authoring to edit a Microsoft Word document in the web client, the co-authoring lock may not be released when closing the document. The document can still be edited using the web client, but cannot be edited using other client applications until the lock times out after 30 minutes. (53665)
- When using document co-authoring to edit a Microsoft Office document, the co-authoring lock may not be released when you sign out if the tab containing the document is left open. The document can still be edited using the web client, but cannot be edited using other client applications until the lock times out after 30 minutes. (49554)
- If you are editing a document's metadata in the details pane of the web client's folder browser, and then apply a filter to the entry listing, your unsaved changes will be lost. You should save any changes before filtering the entry listing. This does not affect documents opened in the document viewer. (52899)
- The text of an EML file cannot be extracted on Windows 7 or Windows Server 2008 computers. (30378)
- When assigning a template, default values cannot be deleted from individual fields. They can be modified, or deleted once the document has been saved. (30056)
- In some cases, when printing a document from Web Access, watermarks and most annotations will not be included. This issue does not affect highlights, redactions, or stamps. (46381)
- When exporting a folder as a ZIP file, the export may fail if the ZIP contains a folder with a very long path. (51258)
- Printing very large imaged documents can cause the web client to freeze. Exporting the document first and then printing resolves this issue. (27419)
- If a field is applied to a document independently of a template and is left blank, and the document is exported as a briefcase, the field will be removed from the document upon import into a repository. (156924)
- When the web client is embedded in an iframe, if the website containing the iframe and the web client are not hosted on the same machine, the web client plugin will not be correctly detected and functionality that requires the plugin will silently fail. Hosting the web page containing the iframe and the web client on the same computer resolves this issue. (153451)
- When the web client is embedded in an iframe, Laserfiche plugins (i.e., Laserfiche Web Scanning, Microsoft Office Plugin, Digital Signatures) will not be correctly detected and functionality that requires the plugins will fail. (29023)
- Using the "select all" option in folders containing very large numbers of entries can cause the web client to hang and can result in "Thread was being aborted" and "Request time out" errors in the event viewer. (153328)
- When generating pages from fillable PDFs, the information in the fillable fields will be lost. Generating the pages using Laserfiche Snapshot resolves this issue. (142592)
- In some cases, when selecting multiple documents and viewing their fields in the Preview Pane, only the metadata for one document will be displayed. (129920)
- When the Laserfiche web client 10.2 is installed, and then uninstalled, and Web Access 9.2 is subsequently installed on the same computer, Web Access 9.2 will not be able to run correctly. Manually deleting the Web Files folder from the Web Access installation folder prior to installing Web Access 9.2 resolves this issue. (152502)
- Horizontal scrolling in the web client's Document Viewer behaves inconsistently when the web client is viewed on iOS 9.2 devices. (133307)
- When multi-selecting electronic documents and opening them, the documents will always open in the Document Viewer, and not in their native applications. (142362)
- When using the web client in Chrome, long list or dynamic fields cannot be scrolled through. (149015)
- If a Laserfiche web client application or plugin (such as Scanning or the Signing Integration) is installed before Firefox is installed, the version of the plugin for Firefox cannot be installed. Manually uninstalling and then reinstalling one of the plugins resolves this issue. (152873)
- In some cases, opening the Laserfiche App from the web client on a mobile device will direct you to the app store, even if the app is already installed. (142622)
- When a document with a PDF portion is under version control, opening older versions of the document in the web client may result in slow performance. (141855)
- Users may receive a "The address wasn't understood" error when using the context menu in the web client if they are using Firefox with the setting "network.protocol-handler.external.javascript" is set to "true". Setting the value to false (the default option) resolves this issue. (140371)
- When adding tokens to a Word document using the Laserfiche Office Integration, in some cases only the first value of a multi-value field token will be inserted. (137547)
- If you change your time zone after applying an event time filter in Audit Trail, events may be incorrectly filtered. Applying the filter again after changing the time zone resolves this issue. (129892)
- In some cases, users viewing the records pane for a document will receive an "Access denied. [9013]" error if they have not been granted Browse rights for the document's parent folder or folders. (143201)
- After an upgrade from Web Access 10.0 to Web Access 10.1 or the web client 10.2, the configuration page may not load correctly due to cached content. Manually refreshing the page resolves this issue. (142701)
- In some cases, touch screen controls may not function for large lists. (141200)
- On some browsers, you cannot use ENTER or SPACEBAR to select a template from the template list. If this is the case, ALT + DOWN ARROW will work in all affected browsers. (141417)
- When accessing media files on iOS, media streaming will fail if SSL is enabled and the certificate is self-signed. (140254)
- Comparing changes between two versions of an Excel spreadsheet can fail when using Microsoft Excel 2016 in the 64-bit version. (143309)
- When changing the scan source in Laserfiche Scanning to TWAIN, you may need to re-select the scanner. (124503)
- Microsoft Excel 2013 may crash when importing a file and generating text for it. (115253)
- The Windows client preview pane sometimes shows a blank metadata pane when changing selected documents. (113583)
- Please make sure that the Laserfiche 9.1 database upgrade is complete before using QRcmd.exe to reindex a repository. (110044)
- When viewing a PDF in the Folder Browser's Document Preview Pane or the Document Viewer's Electronic File Pane, hyperlinks in the PDF may not work. (94419)
- Remote computers cannot view a shared Snapshot printer's Laserfiche Snapshot Properties dialog box. (92426)
- Custom Document Viewer toolbars may be duplicated when upgrading from Laserfiche 9.0 to Laserfiche 9.0.1. (96492)
- In the Custom Setup step of the installation wizard, component descriptions are in English even when another language pack is in use. (96169)
- The Laserfiche Snapshot Printer Preferences dialog box contains untranslated text when used with a language pack. (94599, 94597, 94402, 94326)
- On the Commands tab in the Customize toolbar dialog box, the Categories listing may list Business Processes twice when a language pack is in use.
- Web Scanning uses a custom protocol link. This can cause Internet Explorer to display a security warning when using SSL. The Web Scanning web service is still using encrypted (https) communication. (71181)
- Uninstalling Web Scanning and the Office Plugin will not uninstall the associated language packs.
- 1013909 List of Changes for Laserfiche 10.3.
- 1013819 Release Notes for Laserfiche 10.2
- 1013820 List of Changes for Laserfiche 10.2
- 1013760 Release Notes for Laserfiche 10.1
- 1013761 List of Changes for Laserfiche 10.1.
- 1013707 Release Notes for Laserfiche 10.
- 1013706 List of Changes for Laserfiche 10.
- 1013713 Release Notes for Web Access 10.
- 1013714 List of Changes for Web Access 10.
See the following articles for information on previous versions of Laserfiche.
- 1013609 List of Changes for Laserfiche 9.2.1.
- 1013528 List of Changes for Laserfiche 9.2.
- 1013418 Release and Hotfix Information for Laserfiche 9.1.1.
- 1013383 Release and Hotfix Information for Laserfiche 9.1.0.
- 1013341 Release and Hotfix Information for Laserfiche 9.0.3.
- 1013227 Release and Hotfix Information for Laserfiche 9.0.2.
- 1013132 Release and Hotfix Information for Laserfiche 9.0.1.
- 1013061 Release and Hotfix Information for Laserfiche 9.0.0.