Summary
In a Windows Server 2003 domain functional level environment with Windows Server 2003 domain controllers, after installing Microsoft Update 3002657, workstations attempting to log in to a Laserfiche repository with Windows Authentication may receive the following error message:
The user account or password is incorrect. [9010]
See one of the following workarounds.
Workaround 1
Make sure there is a valid service principal name (SPN) registered for the Laserfiche Server service if it is not running as Local System or as a domain administrator.
Workaround 2
Uninstall Microsoft Update 3002657 from your Windows Server 2003 domain controllers. You may need to reboot the affected domain controllers after removing the update.
Workaround 3
On the affected workstations, modify the Network security: LAN Manager authentication level security policy to use Send LM & NTLM - use NTLMv2 session security if negotiated. Updating group policy may require a workstation restart.
Related Links