Summary

When using TWAIN with Laserfiche Scanning 9, you may find that the Color and Paper Source toolbar options are not available.

Workaround 1

From the File menu, select the Scanner Options option to access the scanner color and paper source options.

Workaround 2

Replace the affected user's problematic copy of a TWAIN configuration file with a working copy from a different user.

1. Log in to the computer as a user who does not encounter the issue.
2. Browse to C:\Users\[SampleUserName]\AppData\Local\Temp.
3. Create a copy of the LFTwain.cache file and place the copy in the affected user's corresponding Temp folder.