Laserfiche Snapshot 9 May Not Properly Use the Selected OCR Language Option When Viewing Snapshot Configuration With A Language Pack.

December 15, 2014 | KB: 1013509
Laserfiche 9, Snapshot 9

Summary

Laserfiche Snapshot 9 may not properly respect the selected OCR language option on the Text tab of in the Laserfiche Snapshot Configuration dialog box when viewing the dialog box using an installed Language Pack. Snapshot will default to a different language, which may affect the quality of the text output.

Resolution

This issue is resolved in Laserfiche Snapshot 9.1.1 Service Pack 2 and later. Please upgrade to the latest version of Laserfiche Snapshot.

Workaround 1

View the Laserfiche Snapshot Configuration dialog box in English to select the desired OCR language option.

Workaround 2

After Snapshot generates image pages for the desired electronic documents, use the Laserfiche Client to OCR the imported documents.