Laserfiche Mobile is an Android app that enables you to capture, upload, and securely access and work with documents inside your Laserfiche repository while on the go.
System Requirements
- If image processing is enabled, it is recommended that Web Access and the Laserfiche Mobile add-on for Web Access is installed on a machine with a minimum of 2 cores and should not be installed on the machine that also hosts the Laserfiche Server or database.
System Requirements for Android
- Android 2.3 and higher
- Recommended 512 MB memory
System Requirements for iOS
Software Requirements
Both apps
- If a Laserfiche Mobile 9.1 app is connected to a version of the add-on earlier than 9.0, you will not be able to view annotations, work with business processes, or correctly update upload statuses. Update the add-on for full functionality.
- Mobile links opened from Opera will only open once. We recommend opening mobile links from Firefox or Chrome. (108540)
- You must restart the Internet Explorer app every time you open a mobile link because it does not load the new URL information. We recommend opening email links from Firefox or Chrome. (108556)
Android app
- The electronic document cache is only cleared if the user logs out or the app times out. It will not be cleared if the app closes unexpectedly. (110501)
- Electronic documents do not show up on the Recent Uploads page. (108745)
- You must log into the app before the Widget will operate correctly. (111060)
- When entering field values, the Next and Previous buttons skip date, time, date/time, and list fields. (108105)
- Occasionally, scrolling does not work on the metadata page. (107010)
- When cutting or copying field values the entire value will be cut or copied. You cannot cut or copy only part of the value. (107720)
- Excel files will be saved as PDFs by default when uploading from Google Drive. (109703)
- The app terminates unexpectedly when opening files larger than 50MB in the electronic document viewer. (109153)
- Large files (e.g., files exceeding 50MB) cannot be uploaded from another app. (109109)
- If you export a PDF document to the Kindle app, the Export Edoc option will not work a second time because the Kindle app cannot open the electronic document and is no longer responding. Force quit the Kindle app and export the electronic document to another app. (107694)
- Occasionally, after the session times out or a user logs out, the app will stay on the last paged viewed instead of returning to the login screen. (110301)
- The app occasionally terminates if you zoom in and out continuously by pinching image documents. (106421)
- The app terminates unexpectedly if you continuously rotate images in the app. (109312)
- On the Nexus 7, date, time, date/time, and geotag independent fields cannot be removed. To remove the fields, rotate the device or re-enter the metadata. (108783, 108598)
- On the Nexus 7, when opening an electronic document that does not have enough text to fill screen, the bottom part of screen be black, even when exported. (109495)
- On the Nexus 7, occasionally independent fields are not removed completely when deleted and leave a blank row. Rotate the device to resolve the issue. (108599)
- On the Samsung Galaxy Player (version 2.3.5), number, integer and long integer fields will accept various symbols (such as, : ! / + $) but will error while saving. (108783)
- On the Samsung Galaxy Player, users will occasionally get the error: "The user account or password is incorrect" when logging in to their demo account. Log in should be successful on the second try. (107566)
- On the Samsung Galaxy Player (version 2.3.5) and LG (OS 4.0.4), the keyboard is not hidden if you keep adding new photos (from the camera) to a new document. You must manually close the keyboard. (110026)
- On the Samsung Galaxy Player, occasionally users cannot scroll down when viewing metadata and the demo account registration. To re-enable scrolling, force quit the app. (108901)
- On the Samsung Galaxy Player (version 2.3.5), due to memory limitations users must log into the app when opening email links to entries in the repository. Additionally, users may see a blank loading page twice before being re-directed to the app. (108857, 108862)
- On the Samsung Galaxy Player, if the user enters more characters in a field than allowed by the constraint, the existing characters will be replaced with the most recently added characters. (108874)
- On the Samsung Galaxy Player, the device will force close and re-launch the app when you open a mobile link configured to open an entry's metadata from a browser app (such as, Chrome or Firefox). The app will often then get stuck on the metadata screen until the user swipes right. (108855)
- On LG devices, electronic documents cannot be exported to the devices' native email app. (109179)
- On the LG/ Samsung tablet, numbers cannot be pasted after copying them from a field. (107716)
- On some devices, choosing to upload a new image from the camera changes the devices' orientation to landscape. (108610)
- Not all devices will show the character last typed when entering a password. (110453)
- On some devices, users must delete the white spaces in mobile URLs for the links to open successfully from Firefox. (108904)
- On some devices, tapping the check mark to import is unresponsive for the first couple of clicks. (110503)
iOS App
- Custom field formats will not be displayed correctly in Laserfiche Mobile (99203).
- A user may be logged out automatically when viewing an electronic document (except PDFs) when the "automatic logout" option is enabled on the Configuration Page (100886).
- Users will get an "Access Denied" error in the Document Viewer if the do not have the read entry access right for the entry's template. (107483)
- Text in the annotation pane is cut off making it difficult to read. (115083)
Add-on
- The Laserfiche Mobile Image Processing service is a shared service and gets installed when you install the Laserfiche Mobile Web service and the Distributed Processing service. If you uninstall the Laserfiche Mobile Web service, the Laserfiche Mobile Image Processing service is stopped. (101113)
- Required fields will only display a red star if the add-on is version 9.0 or later. (109325)
- XML tags in the Email text box cannot be saved on the Configuration page. (109255)