Summary

You may receive an error message similar to the following error message when selecting a scan source in Laserfiche Scanning 9 on Windows XP or Windows Server 2003:

Retrieving the COM class factory for component with CLSID {1ACA6CB3-48B3-4B99-A3C9-47E263C14C94} failed due to the following error: 800736b1.

This issue can occur in the following scenario:

1. The computer is running Windows XP or Windows Server 2003.
2. You have Laserfiche Client 8.3.2 installed.
3. You upgrade to Laserfiche Client 9.

Cause

On Windows XP and Windows Server 2003, the Laserfiche Client 8.3.2 uninstall process does not properly remove a component. The affected DLL is properly uninstalled, but the uninstall process does not remove Windows Side-by-Side (WinSxS) policy files that point to the DLL.

Workaround

Manually delete the unnecessary policy files from the Windows Side-by-Side folder.

1. Open Windows Explorer and browse to C:\WINDOWS\WinSxS\Policies\x86_policy.8.3.LFWicUtil_c9173f2a5647b0d5_x-ww_0120bf3c.
2. Delete 8.3.0.110.cat.
3. Delete 8.3.0.110.policy.