Summary

When you drag and drop an email message from Microsoft Outlook to Laserfiche Client, you may receive the following error message:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

The import process creates a document, but Outlook import options are not applied as metadata to the document.

Cause

Laserfiche Client is a 32-bit application. 32-bit MAPI method and function calls are not compatible with the 64-bit version of Microsoft Outlook.

Workaround 1

Instead of dragging and dropping email messages, select the desired email messages, and use the Save to Laserfiche option from the Laserfiche ribbon in Outlook.

Workaround 2

Install the 32-bit version of Microsoft Outlook.

Related Links

http://msdn.microsoft.com/en-us/library/dd941355(office.14).aspx