Summary

When launching Web Access Scanning 8, you may receive the following warning message:

Operation: Negotiate has taken longer than 20.023214 seconds.
Would you like to wait for it to complete?

After clicking Yes, Web Access Scanning will successfully load.

Workaround

Web Scanning 8 has a default connection timeout of 20 seconds. In certain network configurations, Web Scanning may require more time.

With Web Scanning 8.2 and later, you can configure the timeout. Under the HKEY_CURRENT_USER\SOFTWARE\LASERFICHE\Client8\Profile\Options registry key, add a DWORD value named WebScanningTimeOut to extend the timeout.

1. On the client workstation encountering the issue, click Start, All Programs, Accessories, and click Command Prompt to load a command prompt.
2. Type the following and press ENTER to load the Windows Registry Editor:

   regedit

3. Expand HKEY_CURRENT_USER.
4. Expand SOFTWARE.
5. Expand LASERFICHE.
6. Expand Client8.
7. Expand Profile.
8. Select Options.
9. From the Edit menu, point to New and click DWORD Value.
10. Name the value:

    WebScanningTimeOut

11. Set the timeout to a higher value to lengthen the amount of time before the message prompt will display. You can set the value to 0 to disable the prompt.