Summary

Uninstalling the 64-bit version of a Laserfiche 8.3 program may affect the following Laserfiche products currently installed on the same computer:

• Quick Fields 8.3
• Laserfiche Scanning 8.3

Cause

This issue can occur on 64-bit versions of Windows due to an aspect of the Windows registry architecture. The HKEY_LOCAL_MACHINE\SOFTWARE\Classes key is shared by both 32-bit and 64-bit applications.

Uninstalling the 64-bit version of a Laserfiche program that uses LFSO 8.3 removes the shared HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LFSO83.ProgID subkeys.

Resolution

Use the Windows Programs and Features option to repair Quick Fields 8.3 or Laserfiche Scanning 8.3.