Using The TSGopher.exe Utility To Gather System Information For Laserfiche Technical Support.

February 9, 2012 | KB: 1012904
Laserfiche 8.2, Laserfiche 8.3, Laserfiche 9

Summary

The Laserfiche Technical Support Gopher (TSGopher.exe) command-line utility allows you to quickly gather system configuration information and to automatically upload that information to an existing support case. TSGopher is a standalone utility that does not require that the Laserfiche Server be running.

The utility is included with Laserfiche Server 8.2 and later, but does not require that the Laserfiche Server be running.

To use TSGopher

  1. Open a command prompt in Windows and navigate to the Laserfiche Server installation folder. By default, this folder is "C:\Program Files\Laserfiche\Server."
    1. Click the Windows Start button, point to All Programs, Accessories, and click Command Prompt.
    2. Type the DiskDriveLetter: command to browse to the disk drive where Laserfiche Server is installed.
    3. Use the cd' command to browse to the Laserfiche Server installation folder. For example, with a default installation, first type c: and press ENTER. Then type cd Program Files\Laserfiche\Server and press ENTER.
  2. Type the following command:

    3. tsgopher gather -u YourSupportSiteUserName -p YourSupportSitePassword -c SupportCaseNumber

    where YourSupportSiteUserName is the e-mail address you use to log in to the Laserfiche Support Site, YourSupportSitePassword is the password for the specified login, and SupportCaseNumber is an existing Support Case number.

  3. When you press ENTER, the utility will begin gathering information. TSGopher will print status messages to your screen.

More Information

By default, the utility automatically creates additional folders under "C:\Program Files\Laserfiche\Server\GopherData" to store the output before uploading the information to the Laserfiche Support Site.

If an Internet connection is not available or you want to store the output of the utility in a different location, you can also choose to output the information to a specific folder on the computer. At the command prompt, type the following:

tsgopher gather -o OutputDirectory

where OutputDirectory is the location where you want to save the files.