The E-mail Activity Will Not Send Messages Unless the "Sender Address" is a Valid Sender E-mail Address for the Login that the Workflow Server Service is Using.

November 28, 2011 | KB: 1012838

https://support.laserfiche.com/kb/1012838/the-e-mail-activity-will-not-send-messages-unless-the-sender-address-is-a-valid-sender-e-mail-address-for-the-login-that-the-workflow-server-service-is-using-

Workflow Suite

The E-mail activity (and the e-mail portions of the Routing activities) will not send messages unless the "Sender Address" is a valid sender e-mail address for the login that the Workflow Server service is using.

This limitation is due to your e-mail client's safeguards against spoofed e-mail addresses. For example, when using Microsoft Exchange, you will receive the following error in this situation: "Mailbox unavailable. The server response was: 5.7.1 Client does not have permissions to send as this sender."

To avoid this problem, ensure that the "Sender Address" specified in the Advanced E-mail Settings and the E-mail Server Properties is a valid e-mail address for the user the Workflow Service is running as or for the username and password you provided the e-mail server properties (if you chose not to use default authentication).