An "Error 1720. There is a problem with this windows installer package." Error Occurs When Installing the Laserfiche 8 Client.

February 21, 2011 | KB: 1012754
Laserfiche 8

Summary

When attempting to install the Laserfiche 8 Client, the following error is displayed:

    Error 1720. There is a problem with this windows installer package.

Cause

There is a problem with Microsoft's WScript shell.

Resolution

Follow the instructions below to manually register a file named wshom.ocx.

  1. Close all Laserfiche applications and installations.
  2. Open Windows' Command Prompt.
  3. Enter "regsvr32 wshom.ocx" and press ENTER. In most cases, you will recieve a message box that says DllRegister Server in wshom.ocx succeeded.
  4. Attempt the installation again.