Import Agent 8 May Not Send Documents to Laserfiche When Laserfiche Server 8 Is Not Using The Default HTTP Listening Port.

February 15, 2011 | KB: 1012750
Import Agent 8

Summary

The Import Agent Service may display one of the following error messages in the Windows Event Log when the Laserfiche Server 8 is not using the default HTTP listening port (80 or 5050):

    There was an error executing the profile ProfileName. (There was an error logging into the repository. - Could not connect to the Laserfiche Server.)

    There was an error executing the profile ProfileName. (There was an error logging into the repository. - No response received from the server.)

When loading the Import Agent Configuration Utility, you are prompted to specify your repository information. Even after you specify the server name as YourLFServer:Port, the profile still does not successfully run.

Cause

The configuration utility does not properly write the server string with the custom port value to the registry.

Workaround

Manually modify Server string value under the desired "HKEY_LOCAL_MACHINE\SOFTWARE\Laserfiche\Import Agent 8\Profiles\YourProfileName" registry key to reflect the appropriate HTTP port for your Laserfiche Server.

Note: If the Import Agent service is installed on a 64-bit version of Windows, the Server string value is located under the "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Laserfiche\Import Agent 8\Profiles\YourProfileName" registry key.

Important: Incorrectly editing the registry may adversely affect your system. Before you edit the registry, make sure you understand how to restore it if a problem occurs.

To modify the Server string value

  1. On the computer hosting Import Agent, click Start, All Programs, Accessories, and click Command Prompt to load a command prompt.

    2. Note: In a UAC environment, load an elevated command prompt by right-clicking on Command Prompt and select Run as administrator.

  2. Type the following and press ENTER to load the Windows Registry Editor:

    3. regedit

  3. Expand HKEY_LOCAL_MACHINE.
  4. Expand SOFTWARE.
  5. Expand Laserfiche.
  6. Expand Import Agent 8.
  7. Expand Profiles.
  8. Expand YourProfileName.
  9. Double-click the Server string value and change the value to the following format:

    YourLFServer:Port