Summary

When attempting to use Audit Trail 8, the following error is displayed:

Cannot open log for source 'Laserfiche Audit Trail Configuration'. You may not have write access.

Cause

The authentication method(s) defined for the Audit Trail virtual directories are incorrect.

Resolution

Ensure Windows Authentication is the ONLY authentication method enabled for the AuditTrail8 and the AuditTrail8Config virtual directories. Instructions for configuring these settings are provided below for Microsoft Windows 7 and Microsoft Windows Server 2008 R2. For other operating systems, or for more information on these Microsoft concepts, refer to Microsoft documentation.

To configure Audit Trail's authentication method:

1. Open Internet Information Services (IIS) Manager. Click Start, type "IIS" into the Search box, and select the component from the search results.
2. In the left pane, expand the server hosting Audit Trail.
3. Expand Sites.
4. Expand Default Web Site. Complete the following steps for both the AuditTrail8 and the AuditTrail8Config virtual directories.
5. Select the virtual directory.
6. In the center pane, double-click Authentication.
7. Ensure the ONLY enabled authentication method is Windows Authentication. To enable/disable a method, select it and click Enable or Disable in the right-pane.

If Windows Authentication is not available to choose from after double-clicking Authentication in the instructions above, and you are using Windows Server 2008 R2, follow the steps below:

1. Open Server Manager. Click Start, type "Server Manager" into the Search box, and select the component from the search results.
2. In the left pane, select Roles.
3. In the center pane, expand Web Server (IIS).
4. Select Add Role Services.
5. In the Add Role Services dialog box, under Security, ensure Windows Authentication is selected. If it is not, select it and complete the wizard.