Summary

When attempting to e-mail a document in Web Access 8, as either a URL link, file, or zip, the following error is displayed after a period of inactivity:

HttpException (0x80004005): Request timed out

Cause

In most cases, this error only occurs when attempting to e-mail large documents, in which case Web Access takes longer to process the request than the software's default timeout limit will allow.

Resolution 1

Significantly increase the default timeout limit so that Web Access will not timeout when processing the request.

Note: This resolution does not speed up the amount of time it takes to send an e-mail.

Important: The steps below require you to edit Web Access' web.config file, which, if edited incorrectly, may cause Web Access to stop running. As a precaution, backup the original copy of this file before making any changes. If your change causes problems, replace the edited file with the original.

To increase the timeout limit:

1. On the web server machine, browse to the Web Access virtual directory. In most cases, this will be C:\Program Files\Laserfiche\Web Access 8\Web Files.
2. Open the Web.config file in a text editor (i.e., Notepad).
3. Locate the </configSections> tag. Immediately below this tag, paste the following:

   <location path="Dialogs/SendEmail.aspx">
           <system.web>
                   <httpRuntime executionTimeout="7200"/>
           </system.web>
   </location>

   Note: This code sets the timeout limit to 120 minutes (7,200 seconds). You can alter this number if necessary.

4. Save and close the file.
5. Restart IIS. There are a number of ways to perform this action, depending on the version of IIS you are using. More info.

Resolution 2

If you only need to e-mail a URL link to the document, and not a copy of it, manually build the URL and e-mail it.

To manually build and send a document URL:

1. In Web Access' Contents Pane, right-click the document you want to e-mail and select Properties.
2. In the General tab, note the document's entry ID.
3. In your e-mail, use the following URL: http://servername/laserfiche8/index.aspx?db=database#id=id;view=pages. Replace servername with the name of the machine that hosts Web Access, database with the name of your repository, and id with the document's ID.

Note: This URL will open a Laserfiche imaged document in Web Access' Document Viewer or prompt the user to download an electronic file. For more information on manually building Web Access URLs, see a white paper titled URL Linking in Web Access 8.1 (a log in is required to download the paper).