Summary

When attempting to configure Laserfiche ScanConnect, the following error is displayed:

The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))

Symptoms

The resolution provided in this article only applies if all of the following behavior is exhibited:

• The error occurs when you attempt to select ScanConnect as the scan engine in Laserfiche Scanning.
• You are able to select and successfully use other scan engines (e.g., Universal Capture or Kofax).

Cause

Laserfiche Scanning does not have sufficient Windows rights to interact with ScanConnect.

Resolution

This problem may be resolved by running Laserfiche Client/Scanning as an administrator (right-click the program from the Microsoft Windows Start menu and select Run as administrator) or by disabling Windows User Account Control (UAC). However, since these options require either an extra step for the user to remember each time they need to use Scanning (run as administrator) or involve a potentially less safe Windows environment (disabling UAC), we recommend following the steps below to resolve the issue.

Note: For step-by-step instructions on each of the following steps, refer to the More info link if you are using Windows 7, or refer to Microsoft's documentation if you are using a different operating system.

1. Temporarily disable Windows User Account Control. More info.
2. Uninstall Laserfiche ScanConnect.
3. Reinstall Scanconnect.
4. Enable UAC. More info.

More Information

• Laserfiche Knowledge Base Article 1012058
• Laserfiche Knowledge Base Article 1012298