Summary

When attempting to start the Laserfiche Server 8, it may start then immediately stop, and the following error may be reported to the Windows Event Viewer:

WMI provider module registration failed. Error -2147217394: %%-2147217394

Note: Ensure the error code you receive is -2147217394 before completing the steps below. If you receive the same error message, but a different code, the steps below may not apply. If you receive error code -2147217390, see KB 1012582.

Cause

During installation of the Laserfiche Server 8, classes and class instances defined in the Server's Microsoft Operations Framework (.mof) files may not have been added to the machine's WMI repository. This should be handled automatically by the installation.

Resolution

Complete the following steps:

1. Open the Windows Command Line. On Windows XP, select Start, select Run, type "cmd", and select OK.
2. Ensure the active drive is the one Laserfiche Server 8 is installed on. For example, if the command line currently reads P:\, and the Server is installed on the C drive, type "c:" and press ENTER.
3. Change the active directory so it matches the Laserfiche Server 8's installation directory. For example, if the Server was installed to C:\Program Files\Laserfiche\Server, type "cd C:\Program Files\Laserfiche\Server" and press ENTER.
4. Type "mofcomp lfcrwmi.mof" and press ENTER. Windows will parse the file and report its progress.
5. When the previous parsing action is completed, type "mofcomp events.mof" and press ENTER. Again, Windows will parse the file and report its progress. When the action is completed, close the Windows Command Line.
6. Attempt to start the Laserfiche Server 8. On Windows XP, select Start, select Run, type "services.msc", and select OK. In the Services window, right-click the service named Laserfiche Server 8.x (where x matches the version of the Laserfiche Server you have installed) and select Start.