Summary

In a Laserfiche Rio environment, Laserfiche products can periodically create connections to the License Manager. For example, if the Laserfiche Server cannot contact the License Manager, you may see the following error in the Windows Event Log:

The license is stale because it was either never validated or Laserfiche Server has been unable to communicate with the Laserfiche License Manager for over 3 days. Laserfiche Server will terminate in 1 hour unless it is able to verify its registration with the License Manager within that time.

In Web Access, you may see the following error message when loading Web Access:

The license manager could not be found.

If the WebLink 8 Administrator's Utility is unable to contact the License Manager, you may receive the following error message when loading the utility:

License file located at C:\Program Files\Laserfiche\WebLink 8 is either invalid or doesn't exist.

This issue is most common when the Web Server is located in a DMZ while the License Manager is hosted on a computer inside the network.

Note: This issue does not affect Web Access 8.2 and later or WebLink 8.0.2 and later.

Workaround

Edit the hosts file on the affected computer to facilitate hostname resolution for the License Manager Server. By default, the hosts file is located in C:\Windows\System32\drivers\etc.

Note: If you are using License Manager 8.3.1 or later, use the fully qualified domain name in the hosts file entry for the License Manager.

You must also open ports 5048 and 5049 on any firewall between the Web server hosting Web Access or the WebLink 8 Administrator's Utility and the License Manager.