Summary

When attempting to connect to a Laserfiche Server 8, the following error occurs:

Error 797

This error may occur when connecting from a Laserfiche client or a custom client.

Resolutions

Depending on your situation, try one or more of the following:

• Ensure you are providing the correct server name or IP address to the client.
• If you are using a Laserfiche Client, reattach the repository. In addition, if you are on a Windows Vista, Windows Server 2008, or Windows 7 machine, disable User Account Control (UAC), reattach, then enable UAC. If this does not resolve the issue, and you are not using a web-based Laserfiche client, repair the client installation.
• If you are running antivirus software, ensure LF.exe is exempted from network scanner checks and that HTTP traffic on the Laserfiche Server listening port (80 or 5050, by default) is not blocked. Alternatively, disable the anti-virus software, if that is possible.
• If there is a firewall (such as the Windows firewall) between the Laserfiche Server and the client, ensure the Laserfiche Server listening port (80 or 5050, by default) is open. For more information, search the Laserfiche Administrator's Guide for "Firewalls."
• Ensure you are not attempting to connect to a Laserfiche 7 Server using a Laserfiche 8 Client. The Server version number should always match or be greater than the Client version number.

More Information

Please see the following knowledge base articles for more information:

• ERROR: A "Could not connect to the server. (797)" Error Occurs When Connecting to Laserfiche With Windows Authentication.
• LFSO Tracing is one way to log communication between Laserfiche Server and client workstations. Support professionals can use the log to resolve the problem. If none of the steps above resolves the issue, see the following article to configure LFSO Tracing on the client machine: HOW TO: Configuring LFSO Tracing for Laserfiche Workstations