A "Error 1609. An error occurred while applying security settings. Users is not a valid user or group." Error Message Occurs When Installing the Laserfiche Records Center SharePoint Integration On A Non-English Version of Windows..

March 29, 2010 | KB: 1012562
Web Access 8.1

Summary

During the Records Center Integration installation on a genuine non-English version of Microsoft Windows, you may receive the following error message:

    Error 1609. An error occurred while applying security
    settings. Users is not a valid user or group. This could
    be a problem with the package, or a problem
    connecting to a domain controller on the network.

Cause

The Records Center installation does not properly account for default Windows group names in genuine non-English versions of Microsoft Windows. By default, the installation package expects the Web server to contain a local group with the English name "Users."

Workaround

Manually create a local group account with the English name "Users" and include the correct preexisting non-English machine "Users" group as a member.

Manually creating an empty local group account named "Users" that contains no members allows the installation to proceed. However, users may not be able to properly view the Laserfiche Records Center Configuration Website.