Summary

Certain files and pieces of information are frequently requested for support cases dealing with Workflow 8. Having them ready can expedite the handling of your support case.

More Information

See the following Technical Support checklist.

Commonly requested files and information

• Please provide the information listed in the General Technical Support Checklist: (1010992)
• Make sure you have gone through both the Workflow Server and Workflow Subscriber Configuration utilities. They are available from the Windows Start Menu, by clicking Start, All Programs, Laserfiche, Workflow 8.0.
• If you make any changes to your Workflow configuration, such as moving databases or changing the Laserfiche server, you must re-run the configuration utilities. You must also republish your workflows.
• In addition to the Application and System event logs specified in the General Technical Support Checklist, also acquire a copy of the LFWorkflow Event logs from the same location.
• If Workflow is not routing, make sure both the Workflow Server and Subscriber services are running.
• Try a simple workflow first to verify functionality before building more complicated workflows.
• If you are getting an error, specify in detail what part of the Workflow Designer you are getting the error in, or what activities trigger it.
• Acquire a copy of the Workflow logs folder, located in "C:\Program Files\Laserfiche\Laserfiche Workflow\Logs." If possible, compress this folder in zip format to reduce its size.
• If the issue is happening due to a port conflict, please acquire a list of ports in use with the netstat command-line utility. For example:

netstat -ab -> c:\netstat.txt