Certain files and pieces of information are frequently requested for support cases dealing with Agenda Manager 8. Having them ready can expedite the handling of your support case.
See the following Technical Support checklist.
Commonly requested files and information
- Please provide the information listed in the General Technical Support Checklist: (1010992)
- Specify whether the issue occurs when using the Agenda Manager Web site, or when using the using the Agenda Manager Add-in for Microsoft Word.
- If the issue occurs when publishing the agenda with the Word Add-in, click the Toggle Debug Mode toolbar button on the Add-in toolbar to display a dialog box containing debug information. Copy and paste the contents of this dialog box into a text file, or take a screenshot.
- If the Agenda Manager Server and the Agenda Manager Add-in for Microsoft Word are on different computers, make sure DCOM is configured on the Agenda Manager Server. See the following help topic: DCOM configuration.
- If the Agenda Manager Server and Laserfiche Server are on different computers, make sure DCOM is configured on the Laserfiche Server. See the following Knowledge Base article: (1012028).
- If Agenda Manager volumes are located on a different machine than Agenda Manager Server, make sure the Agenda Manager Server service login account is a user that has Windows file system permissions to that location.