Certain files and pieces of information are frequently requested for support cases dealing with activating or deactivating Laserfiche 8 products. Having them ready can expedite the handling of your support case.
- Firewall: Make sure port 443 is open on the firewall. It is used by the activation utility to activate and deactivate.
- Product name and serial number for the product you are trying to activate or deactivate.
- The MAC address of the machine on which you are trying to activate or deactivate.
- The activation key that is being used, or was used.
- A screenshot of any errors you may be getting during activation or deactivation.
- A description of the behavior of the program during this process.
- If trying to deactivate, a copy of the .licx file for the product. These will be located in the product's installation directory.
- For Quick Fields, the .licx file is located at C:\Program Data\Laserfiche\Quick Fields\Licenses.
- The ActivationTool.exe utility's log file: By default the utility writes to "C:\Documents and Settings\All Users\Application Data\Laserfiche\LFActivationLog.txt" or "C:\ProgramData\Laserfiche\LFActivationLog.txt."