A "There was an error obtaining the list of available OCR languages." Error Occurs When Viewing The Snapshot Configuration Dialog Box.

August 17, 2009 | KB: 1012319
Snapshot 8

Summary

When you click on the Advanced tab of the Snapshot Configuration dialog box, you may receive the following error message:

    There was an error obtaining the list of available OCR languages.

Cause

This error can occur when you install a version 7 Laserfiche client program after installing Laserfiche Client 8.

Resolution 1

This issue is resolved in Laserfiche 8.1.1 and later. Please upgrade to the latest version of Laserfiche.

Workaround

Manually register DocumentProcessor80.dll or DocumentProcessor81.dll.

To register DocumentProcessor80.dll

  1. Click Start and then click Run.
  2. In the Run dialog box, type the following and then click OK to register DocumentProcessor80.dll:

    3. regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\DocumentProcessor80.dll"

To register DocumentProcessor81.dll

  1. Click Start and then click Run.
  2. In the Run dialog box, type the following and then click OK to register DocumentProcessor81.dll:

    3. regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\DocumentProcessor81.dll"