Summary

When using the Kofax scan engine, you may receive the following warning message:

This action cannot be completed because the other
program is busy. Choose 'Switch To' to activate the
busy program and correct the problem.

Resolution 1

This issue is resolved in Laserfiche 8.1.1 and later. Please upgrade to the latest version of Laserfiche.

Resolution 2

There is a hotfix available for Laserfiche Scanning 8.1. The fix is an updated version of LFKofax.exe (version 8.1.0.481).

To update Laserfiche Scanning 8.1

1. Close any open instances of Laserfiche Scanning.
2. Click the following link to download a zip file containing the updated version of LFKofax.exe.

Hotfix_SCR44872.zip

3. Replace your existing version of LFKofax.exe located at C:\Program Files\Common Files\Laserfiche\Batch Processor" with the updated version included in the zip file.