Summary

When the Laserfiche Full-Text Indexing and Search Service is running on a computer with multi-core processors, the search engine may not correctly index all pages. This results in incorrect context hits in text search results. This issue is more likely to occur when the host processor(s) has 4 or more cores.

Resolution 1

This issue is resolved in Laserfiche 8.1 and later. Please upgrade to the latest version of Laserfiche.

Resolution 2

There is a hotfix available for Laserfiche 8.0.2. The fix is an updated version of LFFTS.exe (version 8.0.2.824).

To update the Laserfiche 8.0.2 Search Engine

1. Stop the Laserfiche Full-Text Indexing and Search Service.
2. Click one of the following links to download a zip file containing the updated version of LFFTS.exe.

   Hotfix_SCR44421_win32.zip

   Hotfix_SCR44421_x64.zip

3. Replace your existing version of LFFTS.exe in your Laserfiche Server installation folder with the updated version included in the zip file. By default, the installation folder is "C:\Program Files\Laserfiche\Server."
4. Start the Laserfiche Full-Text Indexing and Search Service.
5. Reindex your repository.