A "Shortcuts cannot be locked. [9241]" Error Occurs When Modifying Metadata From a Shortcut.

September 22, 2008 | KB: 1012056
Web Access 8

Summary

When you load the metadata tab from a shortcut and modify values, you may receive the following error message:

    Shortcuts cannot be locked. [9241]

If you then try to save changes, you may receive the following error message:

    Unable to cast COM object of type 'System._ComObject' to interface type 'LFSO80Lib.ILFHasTemplate'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{09466A5D-4CA4-48FF-A6F3-BFFEDEB100BC}'failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE))

Workaround

Try one of the following:

  • Load the metadata tab from the actual document.
  • Double-click the shortcut to open the document and modify metadata from the Document Viewer.