Summary

When you perform multiple searches from Web Access, memory usage for the Laserfiche Server increases after each search. Eventually, you may receive "out of memory" error messages.

Cause

Web Access opens a new search handle for each new search without clearing the previous handle.

Resolution

There is a hotfix available for Web Access 7.2.1. The fix includes the following files:

• connect.inc
• LogIn.asp
• obf72.js
• RunSearch.asp
• WAO72.dll

To update Web Access 7.2.1

1. Click the following link to download a zip file containing the hotfix files.

   Hotfix_SCR36692.zip

2. Replace your existing connect.inc, LogIn.asp, obf72.js, and RunSearch.asp files with the updated versions included in the zip file. By default, these files are located at "C:\Program Files\Laserfiche\Web Access\ASPs."
3. Replace your existing WAO72.dll with the updated version from the zip file. By default, WAO72.dll is located at "C:\Program Files\Laserfiche\Web Access."

Related Links

Please see the following Laserfiche Knowledge Base article for information regarding a similar issue in Laserfiche WebLink:

1012007 WebLink May Cause Excessive Memory Usage in the Laserfiche Server When You Perform Multiple Searches During One Login Session.