The Scanner Setup Dialog Box Does Not List Your ISIS Scanner.

January 10, 2022 | KB: 1011942
Quick Fields 7, Quick Fields 8, Quick Fields 9, Scanning 7, Scanning 8, Scanning 9, ScanConnect 7, ScanConnect 8

Summary

The Scanner Setup dialog box does not list your ISIS scanner even though you have installed Laserfiche ScanConnect and you have installed the latest ISIS drivers for your scanner.

Resolution

Update Laserfiche ScanConnect with newer versions of the following license files from EMC Captiva/Pixel Translations.

To update ScanConnect

  1. Click the following link to download a zip file containing three files.
    LFSC3.zip
  2. Place the included files (LFSC1.CHN, LFSC2.CHN, and LFSC3.CHN) in the "C:\WINDOWS\PIXTRAN" folder.