A "Failed to determine process for document '?' [6000]" Error Occurs When OCRing Shortcuts.

May 29, 2007 | KB: 1011821
Laserfiche 7.2.1

Summary

When you choose to OCR document shortcuts, you may receive the following error messages:

    Failed to determine process for document '?' [6000]
    Unknown error on document x. [6000]
    Unknown indexing error on document x. [6000]

Resolution

There is a hotfix available for Laserfiche 7.2.1. The fix is an updated version of LFAuxEl70.dll (version 7.2.1.420).

To update Laserfiche 7.2.1

  1. Click the following link to download a zip file containing the updated version of LFAuxEl70.dll.
    Hotfix_SCR29975.zip
  2. Close any open instances of the Laserfiche Client.
  3. Replace your existing version of LFAuxEl70.dll located in your Laserfiche client installation folder with the updated version included in the zip file. By default, the Laserfiche client is installed at "C:\Program Files\Laserfiche\Client."