An "Internal error calling KLR_Open: (-9)" Error Occurs When Scanning with Kofax in Laserfiche Scanning 7.

May 21, 2007 | KB: 1011819
Laserfiche 7.2.1, Scanning 7.2.1, Web Access 7.2.1

Summary

When scanning with Kofax, you may receive the following error message:

    Internal error calling KLR_Open: (-9).

Resolution

This issue is resolved in Laserfiche Scanning 8. Please upgrade to the latest version of Laserfiche Scanning 8.

Workaround

As a workaround, you can uninstall Laserfiche Scanning 7.2.1 and reinstall Laserfiche Scanning 7.2.0.

You do not need to reinstall Laserfiche Client 7.2.0. Laserfiche Client 7.2.1 is compatible with Laserfiche Scanning 7.2.0.