A "Could not establish connection. Reason: object not found." Error Occurs When Starting Web Access Scanning.

April 30, 2007 | KB: 1011801
Web Access 7.2.0, Web Access 7.2.1

Summary

When you attempt to start Web Access Scanning, you may receive the following error message:

    Could not establish connection. Reason: object not found.

Cause

You may receive this error if you upgrade to Web Access 7.2.x without first uninstalling your existing older version of Web Access (version 7.0.x/7.1.x). The Web Access 7.2.x installation package will display a warning message that you must uninstall your previous version of Web Access before installing Web Access 7.2.x. However, it will not automatically uninstall your existing Web Access 7.0.x installation.

Workaround

Perform the following:

  1. Uninstall Web Access 7.2.x.
  2. Uninstall Web Access 7.0.x.
  3. Reinstall Web Access 7.2.x.