Summary

You cannot directly drag-and-drop e-mail messages with subjects that contain special characters (e.g. tabs or carriage returns) into the Laserfiche client. You will not receive an error message. However, the process will not be successful.

Workaround

You can first forward the e-mail message or save the e-mail message to the hard disk before attempting to drag-and-drop the e-mail message into the Laserfiche client. Microsoft Outlook automatically strips out the tab or carriage return character when you forward or save the e-mail message. Another workaround is to use the Send to Laserfiche menu option instead of the drag-and-drop feature.

Resolution

There is a hotfix available for Laserfiche client 7.2.1. The fix includes updated versions of the following files:

• LF.exe (version 7.2.1.415)
• LFAuxEl70.dll (version 7.2.1.415)

To update Laserfiche Client 7.2.1

1. Click the following link to download a zip file containing the hotfix files.
   Hotfix_SCR28473_28928_28390_28785.zip
2. Close any open instances of the Laserfiche Client.
3. Replace your existing versions of LF.exe and LfAuxEl70.dll located in your Laserfiche client installation folder with the updated versions included in the zip file. By default, the Laserfiche client is installed at "C:\Program Files\Laserfiche\Client."

Related Links

For information on additional hotfixes included in LF.exe (version 7.2.1.415) and LfAuxEl70.dll (version 7.2.1.415), please see the following Knowledge Base articles.

1011741 Laserfiche May Disconnect a User for Inactivity Prior to the Specified Inactivity Time Limit.

1011742 You Cannot Drag and Drop Attachments Within an E-mail Message From Outlook Express 6 to Laserfiche.

1011743 Laserfiche Client May Not Correctly Display RTL In Certain Dialog Boxes when Using Arabic Regional Settings.