Known Issues with Laserfiche 7.2.1.

February 3, 2016 | KB: 1011676
Laserfiche 7.2.1

Summary

This article documents the list of known issues with Laserfiche 7.2.1.

More Information

See the following list of known issues for version 7.2.1.

Product Known Issue
Laserfiche Administration Console 1011212 Repository Registration When Using MSDE May Be Unexpectedly Slow. (26603)
Laserfiche Administration Console 1011192 The Repository Registration Wizard, Repository Creation Wizard, and the Laserfiche 6 to 7 Migration Wizard Do Not Function On Computers Running Windows XP. (25904)
Laserfiche Administration Console 1000966 The Laserfiche Administration Console Loads Slowly in Certain Situations. (15650)
Laserfiche Administration Console When using the Laserfiche client, users that have not been granted a specific security tag are still able to see the existence of documents that have been associated with that security tag if they have been granted the Manage Entry Access privilege. However, this functionality is not fully available when using the Laserfiche Administration Console. This means that users with the Manage Entry Access privilege will not be able to use the Checked Out Documents item in the Laserfiche Administration Console to see checked out documents that are associated with a security tag that they do not have. (25025)
Laserfiche Administration Console A Windows user account associated with a Laserfiche user account will not be copied when copying & pasting user accounts within the same repository when using the Laserfiche Administration Console. (18860)
Client 1011905 An "Application failed to initialize properly (0xc0000005)." Error Occurs When Starting the Laserfiche Client Through a Citrix Session.
Client 1011903 Laserfiche May Disconnect a User for Inactivity While the User is OCRing a Large Document. (33575)
Client 1011894 Folder Browser Columns Display Date Fields as a String Value Instead of in Date Format.
Client 1011893 Laserfiche Cannot Import Certain Invalid Image Files. (32578)
Client 1011891 An "An unrecognized token ')' was found." Error Occurs When Opening a PDF File Exported from Laserfiche. (33401)
Client 1011890 You are Unable to E-mail Documents From Laserfiche Using the GroupWise E-mail Client.
Client 1011885 The View Image and View Text Options are Unavailable in the Document Viewer.
Client 1011880 You Cannot Drag and Drop an Electronic Document From Laserfiche Into the Body of your E-mail Message. (29818)
Client 1011864 A "Failed to initialize metadata display. Unknown error. [340]" Error Occurs When Opening a Document or Viewing Metadata.
Client 1011862 You Cannot Drag and Drop Items Into your Repository.
Client 1011858 Laserfiche May Not Properly Export Images in TIFF JPEG format.
Client 1011852 An "I/O Error in Display Engine [6603]" Error Occurs When Exporting Documents and Folders. (31322)
Client 1011843 OmniPage OCR Does Not Support the "Optimize for speed" Option when OCRing Asian Languages. (29273)
Client 1011842 OmniPage OCR Does Not Correctly Process Color Images When OCRing Asian Languages. (29281)
Client 1011841 OmniPage OCR Does Not Correctly Process Multi-Byte Western Languages.(29919)
Client 1011840 Temporary OCR Files Are Not Automatically Removed When OCRing Color or Grayscale Images. (29378)
Client 1011839 OmniPage OCR Cannot Process E-sized Images. (27647)
Client 1011831 Versions of Adobe Acrobat and Reader Prior to 7.0.5 Do Not Include IFilter Functionality.
Client 1011825 Laserfiche Does Not Generate Text When you Choose to Extract Text from Certain PDF files.
Client 1011823 The .reg Files included with the Legacy OCR Adapter Installation Package are not Compatible with 64-bit Editions of Windows.
Client 1011821 A "Failed to determine process for document '?' [6000]" Error Occurs When OCRing Shortcuts. (29975)
Client 1011817 An "Internal Error 2739." Error Occurs When Installing Laserfiche.
Client 1011794 The "Send Message" Option in the Laserfiche Administration Console is Not Supported on Windows Vista.
Client 1011730 An "Error 1904" Error Occurs When Installing the Laserfiche Client.
Client 1011746 Office Integration and Text Extraction May Not Function Correctly With Microsoft Office 2007. (28596)
Client 1011744 Laserfiche Silently Fails when you Drag-and-Drop E-mail Messages into Laserfiche if the E-mail has a Subject Containing Special Characters. (28390)
Client 1011727 An "MMC.exe has encountered a problem and needs to close." Error Occurs When Loading the Laserfiche Administration Console.
Client 1011742 You Cannot Drag and Drop Attachments Within an E-mail Message From Outlook Express 6 to Laserfiche. (28928)
Client 1011741 Laserfiche May Disconnect a User for Inactivity Prior to the Specified Inactivity Time Limit. (28473)
Client 1011725 OmniPage OCR Does Not Correctly Use the Image Orientation Displayed in the Laserfiche Client When OCRing. (28993)
Client 1011715 A "Failed to OCR the current image. (-2147221398)" Error Occurs When OCRing Certain Non-Letter-Sized Images. (28726)
Client 1011698 A "Could not copy 'Document_Name'. Permission denied. [7332]" Error Occurs When Copying Documents in a Logical Volume.
Client 1011688 A "Failed to load OCR engine." Error Occurs when you OCR After Upgrading to Laserfiche Client 7.2.1. (28269)
Client 1011207 E-mail Attachments That Are Imported as a Separate Document May Not Be Automatically Indexed. (26472)
Client 1011202 The Folder Browser Window May Not Repaint Correctly When Dragging Items and Using the Auto-Scrolling Feature. (26281)
Client 1011110 An "Error 7390 (Object Locked)" Error Occurs When Migrating a Document from the Search Results. (16839)
Client 1011098 An "Error 1722" Occurs When Installing the Laserfiche Client.
Client 1011086 An "Internal error 2738." Error Occurs When Installing Laserfiche.
Client 1011085 An "Unknown error. [2500]" Error Occurs When Importing Documents into a Laserfiche Repository.
Client 1011084 An "Ordinal 75 not found in mapi32.dll." Error Occurs When Starting the Laserfiche Client.
Client 1011082 A "1607: Unable to install InstallShield Scripting runtime" Error Occurs When Starting the Installation.
Client 1011079 A "Loading MSXML parser failed" Error Occurs When Importing a Briefcase or Attaching a Volume.
Client 1001090 An "Error: 6000 (null)" Error Occurs When Sending E-mails with Attachments from Outlook 2003. (23604)
Client 1000807 A "The repository was not found [7023]" Error Occurs When Unregistering a Local Repository. (17330)
Client 1000697 Issues When Using the Laserfiche Client 6 with the Laserfiche Server 7.
Client 1000698 Using the Laserfiche Client 6 and Laserfiche Client 7 on the Same Computer.
Client 1000676 A "[7050] Open database failed: Cannot generate SSPI context." Error Occurs When Creating a New Repository.
Client When you use the E-mail plug-in to send a .msg electronic document from Laserfiche, the name of the attachment will be the subject of the .msg file instead of the document name. (19729)
Client You cannot directly drag-and-drop e-mail messages with subjects that contain a tab or carriage return into the Laserfiche client. You will not receive an error message. However, the process will not be successful. As a workaround, first forward the e-mail message or save the e-mail message to the hard disk before attempting to drag-and-drop the e-mail message into the Laserfiche client. Microsoft Outlook automatically strips out the tab or carriage return character when you forward or save the e-mail message. Another workaround is to use the Send to Laserfiche menu option instead of the drag-and-drop feature. (28390)
Client The Laserfiche client can automatically end a session if the client window is inactive for a specified amount of time. However, this feature will not trigger after a user performs a briefcase import. (28036)
Client 1011839 OmniPage OCR Cannot Process E-sized Images. (27647)
Client 1011840 Temporary OCR Files Are Not Automatically Removed When OCRing Color or Grayscale Images. (29378)
Client If you log out of Windows while an instance of the Laserfiche client is still logged in, that license connection is not released. (27365)
Client Custom toolbar icons that are set in HKEY_LOCAL_MACHINE\Software\Laserfiche\Client\Profile are ignored by the client (26479)
Client Field data can be set for multiple documents by selecting them and then loading the Fields tab of the Metadata dialog box. If at least one document has a different value for a particular field, the field will display "Multiple Values Assigned" using a green font. If the field is a list field, the values displayed in the list are incorrectly displayed using a green font. (26323)
Client When importing an e-mail message, Laserfiche can attempt to automatically retrieve the sender's e-mail address and the recipient's e-mail address. This feature is only supported for e-mail addresses that are in SMTP format. If the e-mail address is in a different format, Laserfiche inserts as the default field value. (25710)
Client The Import to Laserfiche dialog box cannot display the Links tab. (25171)
Client Importing a Laserfiche briefcase through a Laserfiche client instance will load up two dialog boxes: the Importing Files dialog box and the Import Briefcase dialog box. The Abort button on the Importing Files dialog box does not function until the Import Briefcase dialog box is first closed. (24896)
Client The search wait cursor displays while the Laserfiche Server performs the actual search. The search wait cursor disappears when the Laserfiche Server finishes the search and the Laserfiche client is waiting for the results to load. Be aware that if there is a large number of search results, loading the results can take a long time. While the Laserfiche client is active during this waiting phase, be aware that trying to perform other actions may cause the client to become unresponsive until the results finish loading. (24833)
Client The default Microsoft Office IFilter included with Windows may not successfully retrieve all words that are in a PowerPoint file. The retrieved text can sometimes be missing words. This is an issue with the IFilter. This issue does not affect the retrieved text if you have Microsoft PowerPoint installed on the same computer. The Office IFilter is only used when the Office file's corresponding application is not installed. (23728)
Client 1011240 Version 6.0 of Adobe's PDF IFilter can cause the Laserfiche client to crash when you attempt to close the Laserfiche client. This issue does not occur when using version 5.0 of Adobe's PDF IFilter. (23683)

Note: Be aware that Adobe Acrobat 7 and Adobe Reader 7 automatically install version 6.0 of the PDF IFilter. You can still work around this issue by downloading and installing version 5.0 of the PDF IFilter.

Client Checking in or checking out an electronic document is not audited. (23522)
Client A document's metadata is not automatically copied when you drag and drop a document from one client instance to another client instance. (24170)
Client The idle timeout limit only applies to users logged in through the Laserfiche Client. (23959)
Client Embedded macros in a Microsoft Office document may run when you retrieve text using the basic text retrieval support provided by Laserfiche, instead of an IFilter. In newer versions of Office, macros are disabled by default. This issue is more likely to occur when you are using an older version of Office. (20614)
Client The option to create custom toolbar buttons is only available for the folder browser window. You cannot create custom toolbar buttons for the document window. (20117)
Client Highlights and watermarks may print as solid color blocks when printing to PDF Distiller. (19513)
Client Certain printer drivers contain an option called "Print graphics as raster." If your printer driver contains this option, make sure it is enabled. If it is not enabled, image highlights and watermarks may print as solid color blocks. (18350)
Client The thumbnail for a color image can sometimes be in grayscale. Thumbnails have a size limit. Thumbnails for certain complex color images may exceed this buffer size limit. If this situation occurs, Laserfiche then converts the thumbnail to grayscale to further reduce the size. (17808)
Client If you have a Microsoft Office program installed, but have never started the program, you may encounter a configuration issue when you start the Laserfiche Client. You will be prompted for the Microsoft Office CD or error 1706 will be reported. As a workaround, simply start any Microsoft Office program. For more information, please see Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;en-us;298385.
Client Microsoft Outlook 2002 may display a "Virus attack" message each time Office Integration is used with Outlook. This is the default Outlook behavior when a menu item is added to Outlook 2002. This is not a security issue involving a virus. (11762)
Client If the folder path specified for archiving audit events does not exist, you may receive a 7361 error. (16030)
Client An administrator with the Manage Trustees privilege can delete Laserfiche user and group accounts. If this administrator does not also have the Set Trustee Privileges privilege, deleting all user and group accounts can create a scenario where the remaining administrator is unable to recreate the full set of user accounts. (10881)
E-mail All drag and drop operations from the Laserfiche Client into Windows copy the item rather than moving it, regardless of the prompt displayed. (24114)
E-mail The Outlook New Message window appears when sending a Laserfiche document as an e-mail attachment. If the main Microsoft Outlook application is also open, you will be unable to toggle between the two Outlook windows. Only the Outlook New Message window will be available while it is open. (18482)
Firewall Compatibility Component 1011167 Uninstalling One Component of the Firewall Compatibility Component Can Corrupt The Other Component If Both Are Installed On the Same Computer. (25824)
Laserfiche Repository Upgrade Utility If you unregistered a network repository hosted by the Laserfiche Server (Team) prior to upgrading the Laserfiche Server, the associated databases will be detached from MSDE. The Insert option of the Laserfiche Repository Upgrade utility will not attach any detached MSDE databases to MSDE. You will need to manually attach these databases to MSDE prior to upgrading the repository through the Laserfiche Repository Upgrade utility. (20668)
Laserfiche Repository Upgrade Utility Data in the AuditSeries SQL table will not be kept when upgrading from Laserfiche 7.0.x to Laserfiche 7.1 or 7.2. If you wish to retain the data stored in this table, make sure to archive your audit logs before upgrading. This issue only affects installations that take advantage of Laserfiche Audit Trail and Laserfiche Records Management. (20259)
Server 1011899 An "Error executing SQL command [7050]." Error Occurs When Deleting Imported Documents that Do Not Contain Images. (28979)
Server 1011887 A "Cannot copy file [7369]" Error Occurs When Attaching an Exported Laserfiche 5 Volume.
Server 1011876 A "volume already exists at the specified location.(7313)" Error Occurs When Changing the Volume Path.
Server 1011799 An "Error 1067: 'The process terminated unexpectedly" Error Occurs When Starting the Laserfiche Server Service.
Server 1011796 An "Illegal System DLL Relocation" Error Occurs when Starting a Laserfiche Program.
Server 1011193 A "Fatal error during installation." Error Occurs When Uninstalling Laserfiche Server. (25663)
Server 1011190 A "7050 error executing SQL command" Error Occurs When Viewing a Folder. (21258)
Server 1011189 Template Matching Behavior May Be Unexpectedly Broad when Attaching a Volume. (22407)
Server 1011130 Moving a Document By Drag/Drop Can Result in Slow Performance. (24482)
Server 1000981 Laserfiche Performance Counters for a Server Are Not Available When Logged on to that Server Through a Remote Desktop Session. (19048)
Server 1000765 Configuring Laserfiche to be Firewall Compatible.
Server 1000710 Configuration Information for Laserfiche Server (Version 7) and Windows XP (Service Pack 2) or Windows Server 2003 (Service Pack 1).
Server The Laserfiche Server service may not start if it runs under the Local System account. You may receive error 183. Set the service to run under a named user account.
Server You will not be able to log in using Windows authentication if the Laserfiche Server's IP address does not match its DNS name. (26189)
Server When modifying the definition of a retention schedule, you may receive error 7934 if you clear the Records must be superseded check box and add a transfer at the same time. If you click OK when the error message appears and then reapply your changes, the action will succeed. (26105)
Server The $Parent$ and $Parent:FieldName$ tokens do not function when the parent field is of type date and the child field is of type char if there is a date constraint on the child field. You will receive an error 7940 in this situation. (25915)
Server When you unregister a Laserfiche repository that is associated with a MSDE database, Laserfiche can attempt to also detach the associated database from MSDE. However, the detach process will be unsuccessful if there are any remaining connections to that SQL database. (25322)
Server If a user is denied the Read field access right on all fields in a template, the Fields tab of the Metadata dialog box, will display the document as having no template assigned. However, the user will be able to see the name of the assigned template if the folder browser is configured to display the Template Name column. (24573)
Server If the computer hosting the Laserfiche Server is using a non-English code page, you may have to manually restart the Laserfiche Server service every time you restart the computer. (24182)
Server The Laserfiche briefcase created when exporting records for a transfer or confirming an accession includes all records that are in the current record folder regardless of current disposition eligibility. This means that records that are currently not actually eligible for transfer or final disposition are still included in the exported briefcase. (24007)
Server If a retention schedule is configured to retain metadata after final disposition and a record folder has various records in different states of retention, accessioning or destroying such a record folder may log another "Enter Final Disposition" audit event for those records that have already previously entered final disposition. (23886)
Server Be aware that it is possible for a Laserfiche administrator to modify security settings for a checked out electronic document such that the user who checked out the document will be unable to check it back in. (23555)
Server The ability to view sticky notes is tied to the See Annotations entry access right. However, if you have not been granted the Read volume access right, you will not be able to view the images for a document, and thus will not be able to view the sticky notes placed on the images. This can lead to a security setup where a user may be able to search and retrieve sticky note text search results, but when the user opens the document, the sticky notes will not be displayed. (21901)
Server Some record metadata is not read-only after the final disposition if the record follows a "requires superseded" retention schedule. (23947)
Server You cannot create or modify volume paths using mapped drives. You can use UNC paths to access network storage disks. (20978)
Server Document and folder names can have a maximum length of 255 characters. If you specify a name longer than 255 characters, the name is silently truncated to 255 characters. Be aware that for record series, the 255 character limit applies to the sum of the series code plus series name. (20809)
Server When importing a briefcase, Laserfiche is unable to match templates that have different list field values for a list field even if the templates are otherwise identical. In this situation, Laserfiche will create a new template. (20798)
Server You cannot modify the field data associated with an electronic document when that electronic document is open, even if you are the one that has the document open. (20445)
Server Adding support for Arabic to Windows may prevent the creation of a new repository. Restart the SQL Server and Laserfiche Server services. (15351)
Server $Time$ tokens in a character field are always replaced using 24-hour time format. (19978)
Server Due to changes to Laserfiche Records Management, do not use Laserfiche Client 7.0.x or 7.1.x to perform records management operations. (19216, 19169, 19167, 19110)
Server When using a terminal server, Laserfiche Snapshot 7.0.1 and earlier, Quick Fields 7.1 and earlier, Import Agent 6, and Laserfiche Client 6 will not share with the Laserfiche Client 7 a connection to the Laserfiche Server. (17446)
Server A search cannot be cancelled. You can cancel a search from within the Laserfiche client. However, cancelling a search will simply cause the client to stop waiting for a complete list of search results and it will return the client to a usable state. The search process will continue to run on the server as a background process until it is completed. (13655)
Server The Laserfiche Server service will not shut down if any process (i.e. Laserfiche Client, Web Access, WebLink, etc.) is still connected to the Laserfiche Server after a crash. If this occurs, then you should end the Server process using Windows Task Manager. (11501)
Server Laserfiche Server may become unstable if documents are imported while Microsoft SQL Server is running a scheduled job. (8572)

Related Links

Please refer to the following article to learn more about Laserfiche 7.2.1.

  • 1011675 List of Changes for Laserfiche 7.2.1.
  • 1011677 List of Changes for Laserfiche Scanning 7.2.1.
  • 1011678 Known Issues with Laserfiche Scanning 7.2.1.