Summary

When Import Agent is importing files, you may receive the following error message in the Event Viewer:

There was an error executing the profile YourProfile while importing the file "YourFile". (Object reference not set to an instance of an object.)

Resolution 1

This issue is resolved in Import Agent 7.0.2. Please upgrade to the latest version of Laserfiche Import Agent.

Resolution 2

There is a hotfix available for Import Agent 7.0.1. The fix includes updated versions of three files:

• ImportAgentConfig.exe (version 7.0.1.28020)
• ImportAgentLibrary.dll (version 7.0.1.28020)
• ImportAgentService.exe (version 7.0.1.28020)

To update Import Agent 7.0.1

1. Stop the Import Agent 7 service.
   1. Click Start and then click Control Panel.
   2. Double-click Administrative Tools.
   3. Double-click Services.
   4. Scroll down and select Laserfiche Import Agent 7.
   5. From the Action menu, select All Tasks, and click Stop.
2. Click the following link to download a zip file containing the hotfix files
   Hotfix_SCR24533.zip
3. Replace the existing versions located in the Import Agent 7 installation folder with the ones included in the zip file. By default, Import Agent 7 is installed at C:\Program Files\Laserfiche\Import Agent 7.
4. Restart the Import Agent 7 service.
   1. Click Start and then click Control Panel.
   2. Double-click Administrative Tools.
   3. Double-click Services.
   4. Scroll down and select Laserfiche Import Agent 7.
   5. From the Action menu, select All Tasks, and click Start.