Summary

Adding a page to a document while that document is being indexed can potentially crash the Laserfiche Server.

Cause

Adding a page to a document at a specific point in the indexing process for that document can trigger a buffer overrun defect and destabilize Laserfiche Server.

Resolution 1

This issue is resolved in Laserfiche 7.2. Please upgrade to the latest version of Laserfiche.

Resolution 2

There is a hotfix available for Laserfiche Server 7.1.2. The fix is an updated version of LFEng.dll. The fix is included in LFEng.dll version 7.1.2.610 and later.

To update Laserfiche Server 7.1.2

1. Stop the Laserfiche Server.
   1. Click Start and click Control Panel.
   2. Open Administrative Tools.
   3. Open Services.
   4. Scroll down and select Laserfiche Server 7.x.
   5. From the Action menu, point to All Tasks, and click Stop.
2. Click the following link to download a zip file containing LFEng.dll (version 7.1.2.610).
   Hotfix_SCR24677_24698.zip
3. Replace the LFEng.dll located in your Laserfiche Server installation folder with the one included in the zip file. By default, Laserfiche Server is installed at C:\Program Files\Laserfiche\Server .
4. Restart the Laserfiche Server.
   1. Click Start and click Control Panel.
   2. Open Administrative Tools.
   3. Open Services.
   4. Scroll down and select Laserfiche Server 7.x.
   5. From the Action menu, point to All Tasks, and click Start.

More Information

For information on a different issue that was also fixed in LFEng.dll (version 7.1.2.610), please see the following Knowledge Base article:

1011116 Indexing Documents Written in a Multi-byte Language Can Potentially Crash Laserfiche.