Summary

The Laserfiche Administration Console may take up to several minutes before successfully loading. At the start of the waiting period, a blank window titled "LFEng.exe" may briefly open and close.

Cause

An incorrect version of lfeng.exe is present in the installation path for the current version of Laserfiche client. The current version of the Laserfiche client is defined as the value stored in the CurrentVersion string located in the HKEY_LOCAL_MACHINE\SOFTWARE\LASERFICHE\Client registry key. When starting, the Laserfiche Administration Console automatically tries to load the standalone engine (lfeng.exe) if it is located in the installation path of the Laserfiche client. However, if lfeng.exe is an incompatible version, the process must first time out before the Laserfiche Administration Console can finish loading. This situation has two common situations:

• There is an older version of the Laserfiche client installed and the CurrentVersion registry string value points to that older version. See Resolution 1
• There is an older version of Laserfiche Plus installed that is incompatible with the current version of the Laserfiche client. See Resolution 2

Resolution 1

Make sure that the CurrentVersion string value is set to the most recently installed version of the Laserfiche client and that the correct path is specified.

Warning: Incorrectly editing the registry may adversely affect your system. Before you edit the registry, make sure you understand how to restore it if a problem occurs.

To change the CurrentVersion string value

1. Click Start and then click Run.
2. In the Run dialog box, type the following and then click OK to load the Windows Registry Editor:

   regedt32

3. Expand HKEY_LOCAL_MACHINE.
4. Expand SOFTWARE.
5. Expand LASERFICHE.
6. Select Client.
7. Make sure the CurrentVersion string value is set to either 7.0 or 7.1, depending on the version you have installed.

Resolution 2

Uninstall the incompatible version of Laserfiche Plus.