Summary

Work Distribution Agent (Server Automation) may stop routing if the action queue grows too large. If Work Distribution Agent is running in console mode, you will repeatedly receive the following error message:

Action thread is max size, blocking

Resolution 1

This issue is resolved in Laserfiche Workflow Suite 7.0.1. Please upgrade to the latest version of Workflow Suite.

Resolution 2

There is a hotfix available for Workflow Suite 7.0. The fix includes the following four files:

• DBInterface.jar (last modified on January 23, 2006)
• EmailNotification.jar (last modified on January 23, 2006)
• WorkDistribution.jar (last modified on January 23, 2006)
• WorkFlowSuite.jar (last modified on January 23, 2006)

To update Workflow Suite 7.0

1. Stop the Laserfiche Server Automation service.
   1. Click Start, navigate to Control Panel, Administrative Tools, and select Services.
   2. Scroll down and select Laserfiche Server Automation.
   3. From the Action menu, click Stop
2. Click the following link to download a zip file containing the hotfix files.
   Hotfix_SCR24517.zip
3. Replace the DBInterface.jar and WorkFlowSuite.jar files located in the Server Automation installation folder with the ones included in the zip file. By default, Server Automation is installed at C:\Program Files\Laserfiche WorkflowSuite\ServerAutomation.
4. Replace the EmailNotification.jar and WorkDistribution.jar files located in the Agents subfolder of your Server Automation installation folder with the ones included in the zip file. By default, the Agents subfolder is located at C:\Program Files\Laserfiche\WorkflowSuite\ServerAutomation\Agents.
5. Restart the Laserfiche Server Automation service.
   1. Click Start, navigate to Control Panel, Administrative Tools, and select Services.
   2. Scroll down and select Laserfiche Server Automation.
   3. From the Action menu, click Start